GUEST SERVICE GOLD® TOURISM OREGON
Participants who successfully complete the course earn an internationally accredited credential, Certified Guest Service Professional (CGSP), which provides the basis for additional accredited certifications.
Purchase Individual Online – Oregon Custom Access $30
This comprehensive program is designed to train line-level employees how to engage with guests to provide positive experiences. Service-oriented organizations such as hotels, restaurants, attractions, guide services, and welcome centers can earn recognition as a Certified Property, Partner, or Destination if all front-line staff are engaged in this training.
The Guest Service Gold curriculum highlights seven principles of customer engagement and features true stories told by actual Oregon employees to illustrate the core principles below.
TRAINING OPTIONS TO FIT YOUR NEEDS
Purchase online training for individuals by clicking the "Online Training" button below. You may also pre-register and pay for a group of employees who will each receive individualized access codes. For group purchase, call 503.682.4422 or email Irina Bakun at IBakun@OregonRLA.org and include in the subject line, "Guest Service Training Request."
This course can be taught virtually by your own trainer or by ours. Additionally, this course can be taught in-person by your own trainer. For more information and pricing please complete the brief form below.
"9% of customers will leave because they are lured away by the competition, 14% will leave because of dissatisfaction with the product, and 67% will leave because of the attitude of one person in your organization."
WHAT THE INDUSTRY IS SAYING:
"As an owner and a chef, I can tell you that usually we say we are too busy to train or it is too expensive but this training will pay for itself. The feedback from the team was off the charts and everyone found it to be time well spent. Thanks again for providing us such a valuable experience!"
Certified Guest Service Companies: