Oregon Restaurant & Lodging Association

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  • About ORLA
    • Contact Us
    • ORLA Board
    • Foundation Board
    • ORLAMS Board
    • ORLA Staff
    • Restaurant Facts
  • Membership
    • Reopening Safely >
      • Commitment to Safety Seal
    • Restaurant Benefits >
      • OR Restaurant Covid Assistance
    • Lodging Benefits >
      • Update Your Lodging Listing
    • Allied Benefits
    • Cost-Saving Member Programs >
      • ASCAP
      • BMI
      • Dell
      • First Data
      • GNSA
      • Guardian Group
      • Liberty Mutual
      • Office Depot
      • ORLA 401K
      • SAIF
      • UnitedHealth Group
      • Hospitality Hub
  • Advocacy
    • 2021 Legislative Session & Bills
    • COVID-19 Resources & Announcements
    • FAQ / Industry Guidance (COVID-19)
    • Federal Action
    • ORLA Relief Efforts
    • ORLA Outcomes
    • Relief for Employers & Employees
    • Lottery
    • Meet the Team
    • ORLAPAC >
      • Donate to PAC
    • Portland Chapter
    • Take Action
    • Tip Pooling
  • Foundation
    • Donate
    • Oregon Travel Gifts Fundraiser
    • Foundation Board
    • Guest Service Training >
      • Guest Service Gold®
      • Guest Service During Covid
    • Hospitality Help Fund >
      • Takeout And A Movie
      • Restaurant Fund Application
    • ProStart >
      • ProStart Invitational
      • ProStart Resources
    • Workforce >
      • Best Practices
  • Training
    • Alcohol Server Training
    • Crisis Services and Training
    • Food Handler Training
    • GUEST SERVICE TRAINING >
      • Guest Service Gold®
      • GUEST SERVICE DURING COVID
    • Oregon Tourism Leadership Academy
    • ServSafe®
    • Webinars & Workshops
    • Workforce Development
  • News & Events
    • PRESS RELEASES
    • Subscribe
    • Awards >
      • Hospitality Industry Awards
      • Restaurant Awards
    • Boiled Down Podcast
    • Calendar
    • ORLA Events
    • Digital Publications
    • NW Food Show
    • OREGON PROSTART INVITATIONAL
    • Webinars & Workshops
  • Resources
    • Advertise With Us
    • Buyer's Guide
    • Compliance & ADA
    • Cost-Saving Programs
    • Crisis Services & Training
    • Disasters and Workplace Security
    • FAQs
    • Federal & State Agencies
    • Lodging Listings
    • OR Restaurant Covid Assistance
    • Sustainability >
      • Reducing Food Waste
    • Tourism Partners
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New On-Demand Course!

PROVIDING SERVICE WHILE SUPPORTING SAFETY
Guest Service Tips During COVID-19 Challenges

This online course was developed by the Oregon Hospitality Foundation (OHF) with input from hospitality industry partners. It was created to help support business owners and employees with ideas for managing service challenges that the pandemic presents. Cost for taking the course begins at just $5, thanks to the generosity of our sponsors Travel Oregon, Dutch Bros Coffee, epb&b insurance, SAIF and in-kind support from partners BC Consulting, FPW Media, Hospitality by Torres, and Togather Restaurant Consulting.
​
TWO VERSIONS, ONE SET IN A RESTAURANT AND ONE SET IN A HOTEL, BOTH AVAILABLE WITH SPANISH SUBTITLES
Each version features an introduction and four scenarios:
  1. Communication – Providing guest-friendly safety orientation before and at arrival
  2. Credibility - Reassuring guests who express distrust of your property’s safety protocols
  3. Compliance - Addressing a guest who is not following safety protocols
  4. Creating Positive Experiences - Setting the tone 

LEARN MORE ABOUT THE COURSE AND REGISTER
Watch the introduction videos for the Restaurant Version and Hotel Version and click the Get Started button when you are ready to train. ​Download the course flyer.
GET STARTED / TAKE COURSE
FORMAT
  • Each scenario includes videos which portray an ineffective service approach, followed by an example of a more guest-friendly tactic;
  • Helpful narration points out differences between the ineffective and effective approaches and guides participants to consider similar challenges encountered in their own roles;
  • Downloadable worksheets for each scenario help reinforce takeaways and prompt the participant to write applicable ideas to discuss with their own work teams;
  • All four scenarios can be taken as one course, or participants may choose to take only specific segment(s);              
  • A personalized Certificate of Completion can be downloaded for participants who complete the introduction and all four scenarios.
​
COST
Thanks to the support of our sponsors and partners, this course is offered to Oregon hospitality professionals for a sliding scale donation to the Oregon Hospitality Foundation (OHF) with a minimum of $5. Scholarships may be available for Oregon residents who are unable to pay. As a 501c3 nonprofit, the Oregon Hospitality Foundation relies on donations and sponsorships in order to create training tools such as this course.

EASY TO USE
Available on-demand, can be stopped and resumed, and can be taken on any device. The complete course can be viewed in under 40 minutes. Separately, each segment can be taken in less than 15 minutes.

GROUP AND PRE-PAID ACCESS 
Organizations can make a group donation and receive a set number of codes for their employees’ needs so that each participant can register and take the course without requiring individual donations. For more information on this option please complete this form: ​
GROUP ACCESS REQUEST FORM
SUPPORT THE FOUNDATION'S MISSION
Oregon Hospitality Foundation’s mission is to support the workforce, education, training, and philanthropic needs of Oregon’s hospitality industry. Thank you for considering helping support our efforts by contributing here. As a 501c3 nonprofit, your contribution to OHF may be tax deductible, please check with your tax consultant. 
DONATE

SPONSORS
Travel Oregon
SPONSOR
EPB&B INSURANCE
SPONSOR
SAIF
SPONSOR
Dutch Bros
SPONSOR

PARTNERS
Togather Restaurant Consulting
PARTNER
FPW
PARTNER
BC Converse logo
PARTNER
video
Donate block
RESOURCES

- Course Flyer (English)
- Course Flyer (Spanish)
- Social Media Toolkit to Promote the Course

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Copyright 2021 Oregon Restaurant & Lodging Association.  All Rights Reserved.
8565 SW Salish Lane Suite 120  | Wilsonville, OR 97070-9633
Phone: 800.462.0619 | Info@OregonRLA.org

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