Crisis Management
Training & Resources for Managing and Preventing Crises
Prepare your business and team to respond effectively in any crisis. From preventing workplace harassment and cyberattacks to preparing your business and staff for the potential of wildfires, earthquakes, and violent incidents, the following training and resources can help equip you to handle threats with confidence. See also: de-escalation, mental health, and suicide prevention programs to support a safe, respectful, and resilient workplace. These materials are not intended to provide comprehensive information but serve as a starting point for awareness and preparedness.
Workplace Harassment, Theft & Cybersecurity Prevention
Sexual Harassment Prevention
Part of the ServSafe Workplace suite, this training covers how to recognize, prevent, and respond to harassment in the workplace.
ORLA members get 15% off—log in to the Member Info Hub to access the discount.
Employee Theft and Cybersecurity Prevention
Protect your business from employee theft, cyberattacks, and fraud.
De-escalation & Workplace Violence Prevention
De-escalation & Threat Response
Build skills to handle tough situations with confidence. ORLA members get 15% off ServSafe trainings—log in to the Member Info Hub to access.
Workplace Violence
Access tools and support to help prevent and respond to workplace violence, domestic abuse, and sexual assault.
Natural Disasters and Preparedness Resources
Wildfire Resources
- Prepare for Public Safety Power Shutoffs (ORLA)
- Oregon Wildfires and Straight-line Winds
- Oregon Wildfire Response & Recovery Resources
- FEMA Emergency Lodging Assistance (ELA) Portal
- FEMA Mitigation Publications (OEM, Red Cross, post-wildfire recovery, prevention/preparation for wildfires, flooding)
- FEMA Disaster Assistance Flyer (English & Spanish)
Earthquakes & Tsunami Resources
- FEMA Private Sector Exercise Starter Kit
- American Red Cross Training & Certifications
- NRA's Always Ready: Natural Disasters
- Oregon Department of Emergency Management (OEM):
Mental Health & Substance Abuse Support Resources
Mental Health, Suicide Prevention Training
- Suicide Prevention Hotline - 1.800.273.8255 | Crisis Text Line: Text HOME to 741741
- Oregon Health Authority Crisis Lines and Oregon Behavioral Health Support Line - Free and confidential resource for those who are looking for emotional support at 1-800-923-4357
- GetTrainedtoHelp.com - Local mental health programs in Clackamas, Multnomah and Washington counties
- Lines for Life - Suicide prevention organization
- National Alliance on Mental Illness / Clackamas (NAMI) - Free education, support, and advocacy
- SAMHSA Disaster Distress Helpline - Crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters. SAMHSA Disaster Distress Helpline: 1-800-985-5990 or text TalkWithUs to 66746
Substance Abuse Resources
- Alcoholics Anonymous and Narcotics Anonymous
- Alcohol Rehab Help - Free resources and information
- Ben’s Friends - Provides a path forward for F&B workers who struggle with addiction and substance abuse
- Drug Abuse Hotline Numbers - Addiction info and treatment
- Find a State-Funded Rehabilitation Center - For those struggling with drug or alcohol addiction who have limited resources to pay for treatment
- Live Another Day: Restaurant Workers - Supporting the mental health and substance use needs of restaurant workers
- Oregon Inpatient Drug Rehab Programs - Treatment facilities by state
- Substance Use Disorder Support Resources – Directory vetted by SAMHSA
- Virtual Support Meetings - 12-step meetings