GUEST SERVICE GOLD®
Five-star service begins with your employees. Ensure your team has the tools needed to give the best guest service possible with Guest Service Gold® training and certification. This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Core components include training and employee certification. Service-oriented organizations such as hotels, restaurants, attractions, and retail outlets can earn recognition as a Certified Property, Partner, or Destination if all front-line staff are engaged in this training.
There are two versions of this course, both using the same seven principles of customer engagement and featuring true stories told by actual employees to illustrate these core principles:
Two Training Options to Fit Your Needs
Receive the special Oregon rate of $30 (regularly $58-78). You can pre-register and pay for a group of employees or individuals can register with a credit card. Upon successful completion of the program, individuals will be recognized as a Certified Guest Service Professional (CGSP®). Learn more about these two versions of the course:
There are Several Options for In-Person Training!
Please complete the inquiry form so that we can address your specific needs. If you have questions before doing that, please contact Wendy Popkin, executive director of ORLAEF.
Download the Guest Service Gold flyer.
TRAINING & EVENTS
"9% of customers will leave because they are lured away by the competition, 14% will leave because of dissatisfaction with the product, and 67% will leave because of the attitude of one person in your organization."
This project is a joint collaboration between the Education Foundation of the Oregon Restaurant & Lodging Association and AHLEI, and made possible by the generous sponsorship of Travel Oregon.