GUEST SERVICE GOLD®Internationally Accredited Professional Certification | Now Available in English and Spanish
Five-star service begins with your employees. Ensure your team has the tools needed to give the best guest service possible with Guest Service Gold® training and certification. This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Core components include training and employee certification. Service-oriented organizations such as hotels, restaurants, attractions, and retail outlets can earn recognition as a Certified Property, Partner, or Destination if all front-line staff are engaged in this training.
Training Options to Fit Your Needs The Guest Service Gold curriculum uses seven principles of customer engagement featuring true stories told by actual employees to illustrate these core principles.
Online Training
Now available in Spanish! Oregon hospitality businesses receive the special rate of $30 (regularly $58-78). You can pre-register and pay for a group of employees or individuals can register with a credit card. Upon successful completion of the program, individuals will be recognized as a Certified Guest Service Professional (CGSP®). Courses include complimentary access to TripAdvisor® Reputation Management for Front-Line Staff. Learn more about the two versions of the course:
In-Person Training
Our trainers can come to you! Packages, which include the instructor and 10 course workbooks and texts, begin at $1,000. Additional participants (up to 24 total) can be accommodated in one session. Each participant, after 10, needs their own workbook and test; the cost per additional person is $30 + $5 shipping. Travel reimbursement may be additional, depending on your location.
Scholarships
Scholarship funding may be available through these Regional Destination Management Organizations:
Program Partners
This project is a joint collaboration between the Education Foundation of the Oregon Restaurant & Lodging Association and AHLEI, and made possible by the generous sponsorship of Travel Oregon. Contact Wendy Popkin, executive director of ORLAEF with questions or comments.
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TRAINING & EVENTS
WHY TRAIN?
"9% of customers will leave because they are lured away by the competition, 14% will leave because of dissatisfaction with the product, and 67% will leave because of the attitude of one person in your organization." WHAT THE INDUSTRY IS SAYING:
"As an owner and a chef, I can tell you that usually we say we are too busy to train or it is too expensive but this training will pay for itself. The feedback from the team was off the charts and everyone found it to be time well spent. Thanks again for providing us such a valuable experience!" Certified Guest Service Companies:
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