GUEST SERVICE TRAINING - TWO COURSES!
Providing a positive guest experience has never been more important than it is now–and it has never been more challenging.
The Oregon Hospitality Foundation (OHF) offers two courses, each available in English or with Spanish subtitles, that provide turn-key curriculum to minimize trainer preparation needs. Participants can take either course as self-directed online, or instructors can utilize the tools for virtual or in-person training. Guest Service Gold Tourism Oregon is internationally-accredited and offers foundation principles for providing consistent customer service. Providing Service While Supporting Safety specifically focuses on service challenges that are being encountered during the pandemic, such as lack of adherence to health protocols.
Questions about either course?
Please contact us at 503.682.4422 or send an email to Irina Bakun at IBakun@OregonRLA.org with "Guest Service Training Request" in the subject line.
"9% of customers will leave because they are lured away by the competition, 14% will leave because of dissatisfaction with the product, and 67% will leave because of the attitude of one person in your organization."
WHAT THE INDUSTRY IS SAYING:
"As an owner and a chef, I can tell you that usually we say we are too busy to train or it is too expensive but this training will pay for itself. The feedback from the team was off the charts and everyone found it to be time well spent. Thanks again for providing us such a valuable experience!"