GUEST SERVICE GOLD®Five-star service begins with your employees. Ensure your team has the tools needed to give the best guest service possible with Guest Service Gold® training and certification. This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Core components include training and employee certification. Property certification and can be implemented by any service oriented business such as hotels, restaurants, attractions, retail outlets, and other businesses.
Curriculum Covers Seven Core Principles:
Get Training Online or On-Site: Guest Service Gold online training is offered at the special Oregon rate of $30 (regularly $58-85). Organization’s can pre-register and pay for a group of employees or individuals can register with a credit card. Upon successful completion of the program, individuals will be recognized as a Certified Guest Service Professional (CGSP®). Guest Service Gold is available in two versions: |
WHY TRAIN?
"9% of customers will leave because they are lured away by the competition, 14% will leave because of dissatisfaction with the product, and 67% will leave because of the attitude of one person in your organization." |
The new Guest Service Gold®: Tourism, Oregon Edition course features stories of real Oregon hospitality employees and uses their actual service challenge stories to illustrate seven core principles essential to service. Scenarios were captured from: Theory Restaurant at OMSI, Timberline Lodge, Sheraton Portland Airport Hotel, St. Josef’s Winery, Portland International Airport, Oregon Convention Center, Travel Oregon Welcome Center.
Participants Will Receive:
On-site Instructor-led Training:
For on-site training, contact ORLAEF at 800.462.0619. The minimum fee is $1,000 (includes instructor and 10 course packages; additional participant packages are $30 each).
This project is a joint collaboration between the Education Foundation of the Oregon Restaurant & Lodging Association and AHLEI, and made possible by the generous sponsorship of Travel Oregon. For questions, contact Wendy Popkin, executive director of ORLAEF, at 503.682.4422.
Participants Will Receive:
- Workbook with practice tests and practical ideas for implementation
- Diploma and lapel pin for those who successfully pass the test
- Bonus course online: TripAdvisor® Reputation Management for Front-Line Staff
On-site Instructor-led Training:
For on-site training, contact ORLAEF at 800.462.0619. The minimum fee is $1,000 (includes instructor and 10 course packages; additional participant packages are $30 each).
This project is a joint collaboration between the Education Foundation of the Oregon Restaurant & Lodging Association and AHLEI, and made possible by the generous sponsorship of Travel Oregon. For questions, contact Wendy Popkin, executive director of ORLAEF, at 503.682.4422.
Partners:
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