Oregon Hospitality Foundation partners with the industry to provide workforce solutions.
Workforce shortages continue to be cited by restaurant and lodging employers as the number one issue now facing businesses. Many industry partners say recruiting was tough even pre-pandemic and now the challenge is even greater. How can Oregon’s hospitality industry hope to address these ongoing shortages? The Oregon Hospitality Foundation has collected helpful resources from our partners in the state as well as our national affiliates to assist.
OHF Webinar on 5.25.21: "Accessing Resources to Help Support Your Workforce Needs"
The Oregon Hospitality Foundation partners with the American Hotel & Lodging Association Educational Institute to present internationally accredited and WIOA compliant certifications specific to those seeking entry-level employment as well as those seeking to up-skill and advance their careers. An in-person training program, using this curriculum, was recently piloted on the Oregon coast and an expansion is in works.
We also support new online curriculum available through the National Restaurant Association called ServSuccess, which offers a pathway of competency-building programs from entry-level through management for roles in the restaurant industry.
Worksource Oregon - a network of public and private partners who work together to stimulate job growth by connecting businesses and workers. Their resources include job boards, hiring fairs, and candidate screening. For eligible potential/current employees, they may also be able to access wrap-around services that include housing and transportation vouchers, training support, and counseling. These services are provided at no-cost to employer and employee. Results come from building a relationship with your local offices.
Guest Service Online Training - The foundation offers several courses, in English and with Spanish subtitles, that illustrate the principles of good customer service via video enactments that are supported by downloadable workbooks and worksheets. Guest Service Gold Tourism/Oregon participants earn an internationally accredited certification. Providing Service While Supporting Safety was created to address the specific challenges presented by the pandemic, such as mask requirements.
Line-level and advanced curriculum that leads to accredited industry credentials - These are great tools that are reasonably priced and easy to use. They can reduce the time needed to help onboard new recruits who lack experience, as well for cross-training and up-skilling those who are already on the job. Saves time and provides consistency.
National Restaurant Association Educational Foundation (NRAEF)
American Hotel & Lodging Association Foundation
Best Practices in Workforce Retention
The Foundation commissioned OSU's Hospitality Program to conduct research to identify and highlight Oregon companies with innovative practices resulting in improved employee retention. View the series at: OregonRLA.org/WorkforcePractices