Oregon Restaurant & Lodging Association

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  • About ORLA
    • Contact Us
    • ORLA Board
    • Foundation Board
    • ORLAMS Board
    • ORLA Staff
    • Year in Review 2021
    • Restaurant Facts
  • Membership
    • Reopening Safely >
      • Commitment to Safety Seal
    • Restaurant Benefits >
      • OR Restaurant Covid Assistance
    • Lodging Benefits >
      • Update Your Lodging Listing
    • Allied Benefits
    • Cost-Saving Member Programs >
      • ASCAP
      • BMI
      • Dell
      • Clover
      • GNSA
      • Guardian Group
      • Liberty Mutual
      • Office Depot
      • ORLA 401K
      • SAIF
      • UnitedHealth Group
      • Hospitality Hub
  • Advocacy
    • 2021 Legislative Session & Bills
    • COVID-19 Resources & Announcements
    • FAQ / Industry Guidance (COVID-19)
    • Federal Action
    • Relief for Employers & Employees
    • ORLA Outcomes
    • ORLA Relief Efforts
    • Lottery
    • Meet the Team
    • ORLAPAC >
      • Donate to PAC
    • Portland Chapter
    • Take Action
    • Tip Pooling
  • Foundation
    • Donate
    • Oregon Travel Gifts Fundraiser
    • Foundation Board
    • Guest Service Training >
      • Guest Service Gold®
      • Guest Service During Covid
    • Hospitality Help Fund >
      • Takeout And A Movie
      • Restaurant Fund Application
    • ProStart >
      • ProStart Invitational
      • ProStart Resources
    • Workforce >
      • Best Practices
  • Training
    • Alcohol Server Training
    • Crisis Services and Training
    • Food Handler Training
    • GUEST SERVICE TRAINING >
      • Guest Service Gold®
      • GUEST SERVICE DURING COVID
    • Oregon Tourism Leadership Academy
    • ServSafe®
    • Webinars & Workshops
    • Workforce Development
  • News & Events
    • PRESS RELEASES
    • Subscribe
    • Awards >
      • Hospitality Industry Awards
      • Restaurant Awards
    • Boiled Down Podcast
    • Calendar
    • ORLA Events
    • Digital Publications
    • NW Food Show
    • OREGON PROSTART INVITATIONAL
    • Webinars & Workshops
  • Resources
    • Advertise With Us
    • Buyer's Guide
    • Compliance & ADA
    • Cost-Saving Programs
    • Crisis Services & Training
    • Disasters and Workplace Security
    • FAQs
    • Federal & State Agencies
    • Lodging Listings
    • OR Restaurant Covid Assistance
    • Sustainability >
      • Reducing Food Waste
    • Tourism Partners

WORKFORCE

ServSuccess logo
Oregon Hospitality Foundation partners with the industry to provide workforce solutions.

The Oregon Hospitality Foundation partners with the American Hotel & Lodging Association Educational Institute to present internationally accredited and WIOA compliant certifications specific to those seeking entry-level employment as well as those seeking to up-skill and advance their careers. An in-person training program, using this curriculum, was recently piloted on the Oregon coast and an expansion is in works. 

We support new online curriculum available through the National Restaurant Association called ServSuccess, which offers a pathway of competency-building programs from entry-level through management for roles in the restaurant industry.

The Foundation also features, creates, and presents Workforce Resources that highlight a variety of best practices and information including a state research study, commissioned through OSU’s Hospitality Management Department, that highlights innovative retention and recruiting tools. 

Read more about how the Foundation supports educational opportunities and job training programs that help ensure the vitality of one of Oregon’s largest economic drivers - the hospitality industry.
  • Blog Spring 2021, "Safety & Service: A Balancing Act: A New Training Tool Can Help"
  • Blog Winter 2020-21, “Hospitality Training in Diversity, Equity and Inclusion”
  • Blog Autumn 2020, “Challenges and Response”
  • Blog Summer 2020, “Helping the Industry Help Others”
  • Blog Spring 2020, “Employee Retention: An Owner’s Perspective”
  • ​Blog Winter 2020, "Teach Them How to Fish"
  • Blog Autumn 2019, "Workforce Programs are a Brewin'"
  • Blog Summer 2019, "Addressing Workforce Challenges: New Ideas and Results!"
  • Blog Spring 2019, "New Workforce Study: Best Practices for Reducing Employee Turnover"
  • Blog Winter 2019, "Getting in the Game: Tackling Workforce Challenges is a Team Lift"
  • Blog Autumn 2018, "Empowering Guest Service: Valuable Training for Recruitment and Retention"
  • Blog Summer 2018, "Workforce 2.0: Best Practices and Tools for Recruiting and Retaining Employees"

Want help determining if any of these programs are a good fit for your training needs and goals? Contact Wendy Popkin, Executive Director, Oregon Hospitality Foundation, 971.224.1505.

Best Practices in Workforce Retention
The Foundation commissioned OSU's Hospitality Program to conduct research to identify and highlight Oregon companies with innovative practices resulting in improved employee retention. View the series at: OregonRLA.org/WorkforcePractices

RESOURCES

- AHLEI Training & Certification 
​- Guest Service Gold
- Hospitality Workforce Training (Coast)
- ProStart Student & Educator Resources
​- Lodging Career Pathways
​
- Lodging Apprenticeship Program
​


WORKFORCE RESEARCH & DATA

- Hospitality Industry Labor Shortage (OSU)
- 
Infographic: An Industry of Opportunity
- Jobs Lost, Jobs Gained in Automation
​- Millennials in the Hotel Industry (AHLA/WageWatch)
- Next Generation of Restaurant Leaders
- US Restaurant Workforce
- Workforce Best Practices

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National Affiliates

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Copyright 2021 Oregon Restaurant & Lodging Association.  All Rights Reserved.
8565 SW Salish Lane Suite 120  | Wilsonville, OR 97070-9633
Phone: 800.462.0619 | Info@OregonRLA.org

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