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OREGON RESTAURANT & LODGING ASSOCIATION
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WORKFORCE RESOURCES & DEVELOPMENT

Workforce shortages continue to be cited by restaurant and lodging employers as the number one issue now facing businesses. Many industry partners say recruiting was tough even pre-pandemic and now the challenge is even greater. To help Oregon’s hospitality industry address these ongoing shortages, the Oregon Hospitality Foundation has collected helpful resources from our partners in the state as well as our national affiliates. ​
Best Practices
LOCAL WORKFORCE RESOURCES

​Worksource Oregon is a network of public and private partners who work together to stimulate job growth by connecting businesses and workers. Their resources include job boards, hiring fairs, and candidate screening. For eligible potential/current employees, they may also be able to access wrap-around services that include housing and transportation vouchers, training support, and counseling–provided at no-cost to employer and employee. Results come from building a relationship with your local offices.
​
  • WorkSource Oregon Business Services - Overview
  • Employer Guide to Entering Job Listings for iMatchSkills.org
  • WorkSource Oregon - Find a Job
  • Oregon's Workforce System - Background Brief
  • Local Workforce Development Boards 
  • Local Workforce Boards & Sector Partnerships
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Click map for contact information
INDUSTRY PATHWAYS & TRAINING
  • ProStart Culinary and Management Career Program
  • Infographic: An Industry of Opportunity
  • Hospitality Career Ladder
  • ​AHLA Foundation Workforce Programs
  • ​National Restaurant Association Workforce Programs
  • Lodging Career Pathways
  • Foodservice Career Pathways
  • Accredited Frontline Training Tools
  • ​​​Lodging Supervisory/Specialty Position Training Tools
  • Restaurant Industry Job Descriptions
  • Restaurant Specialty Training Tools
  • Mandated Oregon Certification Training Tools
RESOURCES & INFO
  • AHLA Foundation's Empowering Youth Program
  • AHLA Foundation's DE&I Resource Center
  • Hospitality Industry Labor Shortage (OSU)​
  • Jobs Lost, Jobs Gained in Automation
  • ​Millennials in the Hotel Industry (AHLA/WageWatch)
  • Next Generation of Restaurant Leaders
  • National Restaurant Association's Restaurant Ready Program
  • US Restaurant Workforce
  • Workforce Best Practices
ORLA & OHF RESOURCES
The Oregon Hospitality Foundation helped developed a training course that provides turn-key curriculum to minimize trainer preparation needs: 
  • Guest Service Gold Training - The Oregon Hospitality Foundation offers several courses, in English and with Spanish subtitles, that illustrate the principles of good customer service via video enactments that are supported by downloadable workbooks and worksheets. Guest Service Gold: Tourism Oregon participants earn an internationally accredited certification.
  • Mandated Training - The Oregon Restaurant & Lodging Association (ORLA) is one of the largest providers of food handler, alcohol server and ServSafe curriculum in the state.
  • Industry Training & Professional Development - The American Hotel & Lodging Foundation (AHLA Foundation) and the National Restaurant Association Education Foundation (NRAEF) offer several food safety and professional development online courses.
INDUSTRY PROGRAMS AND SCHOLARSHIPS
The Oregon Hospitality Foundation partners with the American Hotel & Lodging Association Educational Institute to present internationally-accredited and WIOA compliant certifications specific to those seeking entry-level employment as well as those seeking to up-skill and advance their careers. An in-person training program, using this curriculum, was recently piloted on the Oregon coast and an expansion is in works. We also support online curriculum available through the National Restaurant Association called ServSuccess, which offers a pathway of competency-building programs from entry-level through management for roles in the restaurant industry.
​
National Restaurant Association Educational Foundation (NRAEF)​
  • Military - a potential source of employees and targeted strategies to reach them. These initiatives focus on those who are transitioning from military service and are seeking civilian careers. One program example is NRAEF’s assistance with getting your company and its opportunities listed on a national database that is targeted and promoted to military personnel. These types of transitions often include financial and  training support, as well as relocation benefits  from the government.
  • HOPES - a program designed to support those who are re-entering society and are seeking work, a population segment which has often been overlooked by our industry. Assistance for employers also includes a federally-funded bonding program.
American Hotel & Lodging Association Foundation​
  • Scholarships - financial support for those seeking academic support to help them reach professional goals.
  • Best Practices, Hiring Campaign Models, and more – includes an overview of recruitment and retention tools. 
  • Line-level & Advanced Curriculum - these lead to accredited industry credentials and are great tools that can reduce the time needed to help onboard new recruits who lack experience, as well for cross-training and up-skilling those who are already on the job. 
Worksource graphic
USEFUL STATE WEBSITES:​
  • Employment.Oregon.gov
  • Imatchskills.org
  • Linkedin.com/company/worksourceoregon
  • Oregon Workforce Partnership
  • Qualityinfo.org
  • Worksourceoregon.org
  • Worksourceoregon.org/business
  • Worksourceoregon.org/contact
  • Workforce & Talent Development Board
PARTNERS
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AHLEI
ProStart logo
ProStart
ServSuccess logo
ServSuccess

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Resources

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Affiliate Partners

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Copyright 2025 Oregon Restaurant & Lodging Association. All Rights Reserved.
8565 SW Salish Lane Suite 120  | Wilsonville, OR 97070-9633 | 503.682.4422 | 800.462.0619 | Contact Us

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  • ABOUT
    • Contact Us
    • Subscribe
    • ORLA Board
    • OHF Board
    • ORLAMS Board
    • Staff
    • Industry Facts
    • Industry Groups
  • MEMBERSHIP
    • Restaurant & Lodging Membership
    • Allied Membership
    • Buyers' Guide
    • Cost-Saving Member Programs >
      • ORLA Finance Center
      • Hospitality Insurance Program
      • Clover
      • SAIF
      • Hospitality Partners
      • Coupons & Discounts
    • Get Involved
    • Lodging Listings
  • ADVOCACY
    • Federal Advocacy
    • Get Involved
    • Take Action
    • Industry Grants
    • Legislative Agenda
    • Local Advocacy & Leadership
    • Lottery
    • Meet the Team
    • ORLA Outcomes
    • Portland Advocacy Blog
    • Regional Roundtables
    • Support PAC >
      • Donate to PAC
  • FOUNDATION
    • Foundation Board
    • Contribute
    • Guest Service Gold®
    • ProStart >
      • ProStart Championships
      • Prostart / CTE Resources
    • SHARE YOUR STORY
    • Workforce Blog
    • Workforce Development >
      • Best Practices
      • Restaurant Ready
  • TRAINING
    • Alcohol Server Training
    • Food Handler Training
    • ServSafe® Manager
    • Crises & Disasters
    • Guest Service Gold®
    • Human Trafficking
    • Industry Certifications
    • Oregon Tourism Leadership Academy >
      • Before You Apply
      • Experiential Learning Overview
    • RestaurantOwner
    • Restaurant Employee Development Training
    • Webinars
    • Workforce Resources >
      • Best Practices
      • Restaurant Ready
  • RESOURCES / EVENTS
    • Ads & Sponsorships
    • Buyers' Guide
    • Blog
    • Calendar
    • Compliance & ADA >
      • Wage and Hour
      • Federal & State Agencies
    • Crises & Disasters >
      • Wildfires and Power Outages
    • Digital Publication
    • FAQs
    • ORLA Events >
      • Awards & Recognition
      • ORLA Awards
    • Podcast
    • Regional Meetings
    • Sustainability >
      • Reducing Food Waste