HOSPITALITY INDUSTRY TRAINING & EDUCATIONThe Oregon Restaurant & Lodging Association (ORLA) is one of the largest providers of food handler, alcohol server and ServSafe curriculum in the state. Our training products were created by hospitality professionals, offering quality, industry-backed training to meet your needs. The Oregon Hospitality Foundation supports the industry’s education and training needs through its development of Guest Service Gold® training and certification and partnerships with our national affiliates, AHLEI and NRAEF, to provide training and certification opportunities.
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State Mandated Training & Certifications
OREGON FOOD HANDLER: Online course and exam to satisfy the required Oregon Food Handlers card. Valid for 3 years. Certificado En Manejo De Alimentos De Oregon en español.
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OREGON ALCOHOL SERVER: Online course prepares you for taking the required alcohol server permit test from the OLCC. Developed by Oregon's hospitality industry.
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SERVSAFE® MANAGER: Classroom training and certification that meets the "Demonstration of Knowledge" and "Person in Charge" requirements of the Oregon Food Code. Certification is valid statewide for 5 years.
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Professional Development & Preventative Training
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GUEST SERVICE GOLD® TOURISM: Guest service is the foundation and heart of every hospitality career. Your staff will learn how to anticipate guest needs, deliver memorable guest experiences, and turn around difficult situations. Participants earn an internationally-accredited credential, Certified Guest Service Professional. Also available in Spanish. Learn More
HUMAN TRAFFICKING PREVENTION TRAINING: ORLA partners with Businesses Ending Slavery and Trafficking (BEST) to provide FREE human trafficking training for ORLA members and their staff. BEST’s training is a proven tool that helps victims of human trafficking escape exploitation and helps trained hotels become less hospitable for traffickers. Learn More SEXUAL HARASSMENT PREVENTION FOR RESTAURANTS: As part of the ServSafe Workplace suite of training programs, learn what sexual harassment is, how it impacts all workers, and how to respond in ways that enforce a safe work environment. Learn More DE-ESCALATION AND ACTIVE THREAT RESPONSE IN THE RESTAURANT INDUSTRY This ServSafe Workplace training equips employees and managers with skills to de-escalate and manage situations that lead to workplace violence. Learn More PREVENTION & PREPAREDNESS RESOURCES: Training and resources are available that focus on prevention and preparedness for crises, incidents, and disasters. Learn More |
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Additional Training & Certifications
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INDUSTRY TRAINING & CERTIFICATION: In partnership with the Oregon Hospitality Foundation (OHF), the American Hotel & Lodging Association Educational Institute (AHLEI) and the National Restaurant Association provide a comprehensive suite of educational resources enabling upward growth and learning in the industry from line level to management training solutions; all are internationally-accredited. ORLA members receive a savings of 15% or more on all AHLEI training and education products. Learn More at AHLEI
SERVSUCCESS TRAINING: ORLA and OHF also partner with the National Restaurant Association to provide ServSuccess, a pathway of competency-building programs from entry-level through management for hospitality roles. ServSuccess is designed to advance the industry’s workforce with training and certification that drives career development opportunities. With online courses, skill and role-specific learning suites, and industry-recognized certifications, ServSuccess is the most comprehensive restaurant career training solution in the nation. Learn More EMPLOYEE VIDEO COURSES FROM TRAIN 321: Equip your team with a vital array of restaurant knowledge though easy to digest video courses. This program helps provide a consistent foundation for both veteran employees and new hires. Courses can be assigned to specific team members and you can track their progress. Learn More |
TRAINING & EVENTS CALENDAR
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