HOSPITALITY INDUSTRY TRAINING & EDUCATIONThe Oregon Restaurant & Lodging Association (ORLA) is one of the largest providers of food handler, alcohol server and ServSafe curriculum in the state. Our training products were created by hospitality professionals, offering quality, industry-backed training to meet your needs. The Oregon Hospitality Foundation supports the industry’s education and training needs through its development of Guest Service Gold® training and certification and partnerships with our national affiliates, AHLEI and NRAEF, to provide training and certification opportunities.
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Mandated Training & Certification
OREGON FOOD HANDLER: Online course and exam to satisfy the required Oregon Food Handlers card. Valid for 3 years. Certificado En Manejo De Alimentos De Oregon en español.
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OREGON ALCOHOL SERVER: Online course prepares you for taking the required alcohol server permit test from the OLCC.
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SERVSAFE® MANAGER: Classroom training and certification that meets the "Demonstration of Knowledge" and "Person in Charge" requirements of the Oregon Food Code. Certification is valid statewide for 5 years.
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Professional Development
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EMPLOYEE VIDEO COURSES FROM TRAIN 321: Equip your team with a vital array of restaurant knowledge though easy to digest video courses. This program helps provide a consistent foundation for both veteran employees and new hires. Courses can be assigned to specific team members and you can track their progress. Learn More
GUEST SERVICE GOLD® TOURISM: Guest service is the foundation and heart of every hospitality career. With solid guest service skills, your staff will be perfectly prepared for serving guests at your hospitality operation. Learn how to anticipate guest needs, deliver memorable guest experiences, and turn around difficult situations. Participants who successfully complete the course earn an internationally-accredited credential, Certified Guest Service Professional (CGSP). Also available in Spanish. Learn More |
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National Training & Certifications
INDUSTRY TRAINING & CERTIFICATION: In partnership with the Oregon Hospitality Foundation (OHF), the American Hotel & Lodging Association Educational Institute (AHLEI) and the National Restaurant Association provide a comprehensive suite of educational resources for the hospitality industry. These training solutions enable upward growth and learning in the industry from line level to management training solutions and are internationally-accredited. ORLA members receive a savings of 15% or more on all AHLEI training and education products. Members can access the new resource site and automatically connect to the ORLA discount. Learn More at AHLEI
SERVSUCCESS TRAINING: ORLA and OHF also partner with the National Restaurant Association to provide ServSuccess, which offers a pathway of competency-building programs from entry-level through management for roles in the hospitality industry. ServSuccess is designed to advance the industry’s workforce with training and certification that drives career development opportunities for all workers. With online courses, skill and role-specific learning suites, and industry-recognized certifications, ServSuccess is the most comprehensive restaurant career training solution in the nation. Learn More
SERVSUCCESS TRAINING: ORLA and OHF also partner with the National Restaurant Association to provide ServSuccess, which offers a pathway of competency-building programs from entry-level through management for roles in the hospitality industry. ServSuccess is designed to advance the industry’s workforce with training and certification that drives career development opportunities for all workers. With online courses, skill and role-specific learning suites, and industry-recognized certifications, ServSuccess is the most comprehensive restaurant career training solution in the nation. Learn More
Additional Training ResourcesHUMAN TRAFFICKING PREVENTION TRAINING: ORLA partners with Businesses Ending Slavery and Trafficking (BEST) to provide FREE human trafficking training for ORLA members and their staff. Learn More
PREVENTION & PREPAREDNESS TRAINING: There are a number of training resources available to employers and employees that focus on prevention and preparedness for crises, incidents, and disasters. These trainings and resources are invaluable to helping protect your people, place, and community. Learn More |
TRAINING & EVENTS CALENDAR
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