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OREGON RESTAURANT & LODGING ASSOCIATION
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BEST PRACTICES FOR THE HOSPITALITY WORKFORCE

With funding from Travel Oregon, ORLA’s Education Foundation commissioned OSU's Hospitality Management Program to conduct research to identify and highlight organizations in Oregon who have created innovative practices that have resulted in improved employee retention. The results are a series of short video interviews with nine companies who recognized the need to transform their view of the company’s relationship with their employees. 

While best practices highlighted in the study range from first-year engagement tactics to experiential training, there were several common threads recognized among the companies interviewed, including the need to change human resource and management practices in order to increase retention and integrate perspective from outside the hospitality industry.
“Leaders implementing best practices realize the current labor market and trends are unsustainable, they need to adapt or die, literally.”

​- Todd Montgomery M.B.A, Executive in Residence, OSU Hospitality Management Program, Project Researcher
Workforce Turnover: Creative Solutions
Wendy Popkin, (former) Executive Director
​ORLA Education Foundation
Retention: Oregon Best Practices Study
Todd Montgomery, Project Researcher
​
Oregon State University
Employee Perspective: Retention Best Practices
Cristina Bennett, Graduate
Oregon State University

OREGON INNOVATORS: Best Practices Interviews

Company: Vacasa
Interviewee: Stephanie Bastin-Wells, Head of Employee Experience
Tactic: Benefits & Flexibility
Location: Statewide
Company: Oregon Beach Vacations
Interviewee: Dean McElveen, Director of Operations
Tactic: Employee Ownership
Location: Oregon Coast
Company: Loge Camps
Interviewee: Johannes Ariens, CEO
Tactic: Soft-Side Benefits
Location: Central Oregon
​

Company: Kachka Restaurant Group
Interviewees: Israel Morales Bonnie Morales, Owners
Tactic: Health & Wellness Fee
​Location: Portland Area
Company: Legacy Healthcare
Interviewee: Colleen Peters, Director of Food & Nutrition
Tactic: Youth Transition Program
Location: Oregon - Statewide
Company: Blue Scorcher Bakery
Interviewee: Joe Garrison, Co-Owner
Tactic: Shared Power
Location: Oregon Coast
​

Company: Mt. Bachelor
Interviewee: Monica Rotzien, Vice President of Human Resources
Tactic: Company Culture & Caring
Location: ​Central Oregon
Company: Adrift Hotel
Interviewee: Tiffany Turner, CEO & Rebecca Blasko, Director of HR
Tactic: Living Wage
Location: Oregon Coast
Company: Five Pines
Interviewee: Greg Willitts, President
Tactic: Family Driven Culture
Location: Central Oregon
​

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Copyright 2023 Oregon Restaurant & Lodging Association.  All Rights Reserved.
8565 SW Salish Lane Suite 120  | Wilsonville, OR 97070-9633 | 503.682.4422 | 800.462.0619 | Info@OregonRLA.org

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  • ABOUT
    • Contact Us
    • ORLA Board
    • OHF Board
    • ORLAMS Board
    • Staff
    • Industry Facts
    • Industry Groups
  • MEMBERSHIP
    • Restaurant & Lodging Membership
    • Allied Membership
    • Buyers' Guide
    • Cost-Saving Member Programs >
      • Coupons & Discounts
      • SAIF
      • Dell Technologies
      • Clover
      • Hospitality Insurance Program
      • ASCAP
      • BMI
      • Hospitality Partners
    • Lodging Listings
  • ADVOCACY
    • Take Action
    • Compliance & ADA
    • Federal Advocacy
    • Legislative Session
    • Local Advocacy & Leadership
    • Lottery
    • ORLA Outcomes
    • Meet the Team
    • Support PAC >
      • Donate to PAC
  • FOUNDATION
    • Foundation Board
    • Contribute
    • Guest Service Gold®
    • ProStart >
      • ProStart Championships
      • Prostart / CTE Resources
    • SHARE YOUR STORY
    • Workforce Development >
      • Best Practices
      • Hospitality Job Videos
      • Restaurant Ready
  • TRAINING
    • Alcohol Server Training
    • Food Handler Training
    • ServSafe® Manager
    • Crises & Disasters
    • Guest Service Gold®
    • Industry Training
    • Oregon Tourism Leadership Academy >
      • Before You Apply
      • Experiential Learning Overview
    • Webinars
    • Workforce Resources >
      • Best Practices
      • Hospitality Job Videos
      • Restaurant Ready
  • RESOURCES / EVENTS
    • Ads & Sponsorships
    • Buyer's Guide
    • Blog
    • Calendar
    • Digital Publication
    • ORLA Events >
      • Awards & Recognition
      • ORLA Awards
    • Podcast
    • FAQs
    • Compliance & ADA >
      • Wage and Hour
      • Federal & State Agencies
    • Crises & Disasters
    • Resource Library
    • Sustainability >
      • Reducing Food Waste