ORLA Regional Meetings / Oregon Paid Leave / Hiring Practices / Feeding Kids Healthy Options Want a Seat at the Table? Join us at a Regional Meeting ORLA members are encouraged to attend one of the 11 regional meetings taking place across the state between November–January. We're hosting these meetings for members and new legislators before they go to Salem in February for the 2023 Legislative Session. Regardless of how the 2022 election turns out, we will have a new Governor, a new Bureau of Labor and Industries Commissioner, and a record number of new faces in our State House and State Senate. We need to make sure our elected officials understand our industry issues and can be partners with us in improving the climate for small businesses in Oregon. While these hosted events are free for members to attend, an RSVP is required. Are You Ready for Paid Leave Oregon? Oregon’s new paid family and medical leave insurance program, Paid Leave Oregon, will soon become operational. Employers must submit payroll contributions to fund the program beginning Jan. 1, and employees can start applying for benefits on Sept. 3. Many employers are still weighing whether to participate in the state-administered leave program or an equivalent program offered by an insurance provider. As a reminder, ORLA is actively looking into private sector solutions for an equivalent plan and will keep members posted. In the meantime, we have developed a one-pager that outlines key dates and helps answer some questions regarding Oregon’s new program. In addition, Oregon Business & Industry hosted a webinar this week with Laura Rosenbaum, an employment attorney with Stoel Rives, and Jessica Bolar, senior product manager for paid family and medical leave with The Standard and covered much of what employers need to know. Top 5 Ways to Beat the Hiring Crisis (webinar) Today's job market is exceedingly competitive. Almost every restaurant/hotel is struggling to stay staffed, and they're all looking for someone who is ready to return to work. With so much demand, you'll need a major competitive advantage if you want a chance at landing applicants. ORLA recently co-hosted a webinar presented by our allied member, Workstream, covering tactics used by top industry leaders to successfully staff their locations during the current hiring crisis. To watch the recorded webinar, click here. Leisure travel driving recovery U.S. hotel leisure travel revenue will be up 14% this year over 2019 levels, while hotel business travel revenue will come within 1% of 2019 levels, according to a new analysis by AHLA and Kalibri Labs. Surging demand has created historic career opportunities for employees, with growing wages, increased flexibility, and expanded benefits. However, the projections are not adjusted for inflation, and real hotel revenue recovery will likely take several years. Promote Better-for-You Meals with Kids LiveWell℠ The National Restaurant Association is expanding its Kids Live Well (KLW) program and making it easier for restaurants to offer and promote better-for-you meals to parents and children dining out. The association has created educational resources for restaurants to support these healthier food options. KLW is a voluntary initiative to help restaurants craft healthier kids’ meal options that meet the latest nutrition criteria established by registered dietitians in collaboration with public health and consumer advocates. To learn how you can participate and access resources, visit Restaurant.org. ORLA keeps members informed and educated with the latest information, industry intelligence and research via several channels. In addition to the blog, members receive more comprehensive insights via the monthly Insider e-newsletter and access to the Member Portal with data and research.
Not a member yet? Visit our Membership page or reach out the ORLA Regional Representative nearest you. Guest Blog If you own a restaurant or hotel and are interested in attracting workers with disabilities, you've made a wise decision. By embracing a diverse workforce, you are committing to greater inclusivity. Additionally, research published in the Journal of Occupational Rehabilitation suggests that companies that hire workers with disabilities benefit from greater employee loyalty, reduced worker turnover, and greater profits. While you may be clear on the benefits, you may be unclear on how to best attract and hire a more diverse workforce. Take care of basic tasks needed to hire workers with disabilities Before you start recruiting, take care of some housekeeping items. First, if you don't have one, get an employer identification number, which is an important step as you set up a new company. The EIN is assigned by the IRS and you'll need it for payroll. Second, make sure your workspace accommodates disabled persons. For example, you may want to add a wheelchair-friendly bathroom and useful technology, like screen readers—which help persons with visual hurdles. Finally, provide disability awareness training for existing employees, preparing them for the changes ahead. Institute flexible working arrangements if possible According to Allianz Care, another way you can make your workplace more friendly to people with disabilities is with flexible working arrangements. For example, you might allow people to work remotely. This can make your business more appealing for persons with mobility hurdles, for example. Of course, not all jobs lend themselves to telecommuting. In this case, offering non-standard working hours or intermittent flexibility if you can't commit to a full-time remote schedule is helpful. Establish a benefits program that takes people with disabilities into account When it comes to attracting top talent, you need to think about more than salaries. This is especially for people who are disabled. A benefits package that speaks to your target audience can make a big difference. There are many different types of benefits you can implement to attract workers, such as health insurance, retirement planning support, transportation assistance, and child care. One way to figure out what kinds of benefits workers would appreciate is to ask them outright. Revamp your recruitment processes Once you have the basics in place to make your workplace friendly for the disabled, it's time to start recruiting. MIUSA offers tips for writing relevant job ads, such as promoting disability inclusion and noting that you have a budget for reasonable workplace accommodations. Develop an inclusive onboarding and career development program Once you've hired your new employees, the work doesn't stop. Make sure to include them in a detailed onboarding program. Start by ensuring easy access on their first day and leaving plenty of time to introduce them to the office. Then, make sure you have the technology on hand to accommodate their needs. Share training materials in multiple formats if needed, from written guides to videos. As your new workers settle in, make sure to touch base with them regularly to discuss career planning, so you can support their further development. Reflect inclusivity throughout your brand When including workers with disabilities in your business, you want to ensure that your brand reflects this inclusivity. You should share it at every stage, internally and externally, ensuring a clear reflection of your business’s diversity and inclusion values. For example, you want to make sure your marketing efforts are just as inclusive as your hiring efforts. This could involve doing things like making sure your website is compatible with assistive devices and using diverse images of people in your marketing materials. Creating a more inclusive culture in your business by hiring workers with disabilities benefits all involved. The above article provides some tips to guide you through the process. | Martin Block Paid Leave Info | UI Refund Checks | Proposed Labor Rule
Oregon Employment Department Refund Checks ORLA's biggest win during Covid at the state level was in House Bill 3389 where unemployment insurance (UI) tax reform passed. House Bill 3389 was collaborative legislation passed in 2021 to provide short- and long-term pandemic tax relief to Oregon employers while protecting the Unemployment Insurance Trust Fund. This important bill provided assistance to Oregon employers in several ways:
More Independent Contractors May Become Employees - Proposed Labor Rule Earlier this week, the U.S. Department of Labor issued a proposed rule focused on classifying more workers as employees rather than independent contractors. The rule would 1) rescind the current independent contractor rule and 2) utilize a new “economic realities” test to determine if a worker is truly an independent contractor. This test includes factors such as investment, control, opportunity for profit or loss, and whether the work is integral to the employer’s business. The Department intends to identify more workers as employees, and therefore eligible for standard minimum wage, overtime, and other protections through the Fair Labor Standards Act. In the press release, the Department says misclassification affects a “wide range of workers in the home care, janitorial services, trucking, delivery, construction, personal services, and hospitality and restaurant industries.” Comments on the proposed rule are due by November 28. For more insight on the potential impacts of this rule, read a recent editorial regarding California's law. Oregon Paid Leave As you are well aware, Oregon’s Paid Family and Medical Leave Insurance program (PFMLI) goes into effect January 1, 2023, and is funded by employer and employee contributions. Employers with less than 25 employees are not required to contribute to the program, but their employees are. Employers will be required to participate in the program or provide an equivalent plan. ORLA is actively looking into private sector solutions for the industry and will keep you posted. In the meantime, ORLA developed a PFMLI one-pager that helps answer some questions regarding Oregon’s new Paid Leave program. You can also find this on OregonRLA.org here:
Restaurant Economic Insights The latest insights from the National Restaurant Association shows overall consumer spending in restaurants trended higher in August, inflation-adjusted (real) sales remained down from early-summer levels. Eating and drinking places registered total sales of $86.2B on a seasonally adjusted basis in August. In inflation-adjusted terms, that was $1.3B below the recent peak registered in May 2022. As always, if you have any questions, feel free to reach out to your Regional Representative. Guest Blog | Togather Restaurant Consulting Sustainability is a growing force on the hospitality industry’s horizon. More and more customers are gravitating towards businesses that advocate for greener practices. In fact, a recent study found that 58% of consumers heavily consider the ecoconsciousness of a business when making purchasing decisions. This number represents a viable opportunity to make greener changes and gain a profit while doing so. In fact, most of the aforementioned consumers are Generation Z. By tapping into this market, we can cater to a growing group of young people whose buying power is only becoming stronger. By neglecting this demographic, we potentially lose a large percentage of market share. There is a common misconception surrounding the accessibility and affordability of going green. Afterall, it’s no secret that compostable paper goods, organic produce, grass fed beef, or free range chicken can get pricey. While the short term cost may seem overwhelming at first, it pales in comparison to the long term cost of potentially losing customers that view this as their primary motivation to patronize a local business. Many studies have shown that Millennials and Gen Z choose restaurants based on sustainability factors and will actively choose to avoid establishments that do not embrace eco conscious practices. Therefore, neglecting to implement these values, and cater to these demographics, will affect your bottom line. Monitoring food waste is the most cost-effective way to step into the sustainable future. Food waste and food production are the main contributors to a restaurant’s carbon footprint. Restaurants are being encouraged to make choices that positively impact the environment. Not only on their menus, but across the supply chain. Monitoring your food usage, honing your ordering guides so you never purchase more than what you need, and making informed decisions based on the current market, are all great first steps towards sustainability. However, this system works best in tandem with vendors who are also sustainably-minded. In order to provide more transparency to consumers, methods such as sustainable sources, clean ingredient-shopping, and ethical production serve to create a foundation of sustainability. This foundation serves as a catalyst to propel younger demographics to use their buying power, which currently sits at a staggering $140 billion. Many operations are turning to their own backyards for resources. Some of the most successful restaurants in the sustainable market are implementing homegrown produce. This can be as simple as raising your own lettuce, maintaining a small hydroponic herb garden, or canning their vegetables to be used year-round. These practices lend a sense of nostalgia and connectivity to the Earth that Millennials and Generation Z strive to protect. Small businesses have an advantage because corporate establishments do not have the capacity to tap into the level of connection that locally-sourced produce can provide. When it comes down to it, the consumer wants to feel good about their choices and what they put into their bodies. Creating a tangible relationship between humans and what nourishes them builds trust. This trust is founded upon knowledge that the establishment you patronize cares. Consumers are willing to pay well to have the peace of mind that comes with this knowledge. While making this transition could feel daunting or overwhelming, the price paid upfront is small in comparison to future profitability. Caring about the future and our planet is a driving force for Generation Z. Tapping into their initiative will not only benefit us environmentally but will build lifelong relationships that profit us all. | Kate Ratledge, Togather Restaurant Consulting This guest blog was submitted by Togather Restaurant Consulting. For more information on guest blog opportunities, contact Marla McColly, Business Development Director, Oregon Restaurant & Lodging Association.
Restaurant and Hotel Industry Members Honored by Oregon Restaurant & Lodging Association [Wilsonville, OR] – The Oregon Restaurant & Lodging Association (ORLA) honored four members of Oregon’s foodservice and lodging industry as the 2022 Oregon Hospitality Industry Award recipients earlier this month. Jodi Doud with So. Oregon Elmer’s was named Employee of the Year, Nick Pearson with Jupiter and Jupiter NEXT hotels in Portland was named Lodging Operator of the Year, Emma Dye with Crisp restaurants was named Restaurateur of the Year, and Matthew Lowe with Jordan Ramis PC was named Allied Partner of the Year. Recipients were recognized among their peers and over 270 delegates of ORLA’s Hospitality Conference on September 11, 2022, at the Graduate Eugene. These statewide awards recognize the outstanding contributions of individuals and businesses serving the hospitality industry and communities throughout the state. “Oregon’s hospitality industry is overflowing with individuals who contribute significantly to the health of the trade,” says Jason Brandt, president and CEO of the Oregon Restaurant & Lodging Association. “These recipients represent not only some of our industry’s most dedicated leaders and advocates, but also the exemplary service that sets the high standard for the entire industry to achieve.” Employee of the Year: Jodi Doud, Server, So. Oregon Elmer's With over 20 years working for So. Oregon Elmer’s, Jodi knows how to win over customers for life by providing exceptional service and bringing her kindhearted demeanor to every customer, during every shift. Being able to make positive, lasting connections with her customers comes naturally and she has played an integral role in helping create memorable experiences for her customers time and again. Beloved by the staff as much as her customers, Jodi epitomizes hospitality and reaffirms how frontline employees truly are the heart and soul of our industry. Lodging Operator of the Year: Nick Pearson, General Manager, Jupiter & Jupiter NEXT During the first weeks of Covid shutdowns, Nick and his team collaborated with local municipalities to convert the original Jupiter hotel as a temporary voluntary isolation shelter for houseless folks who were experiencing symptoms of COVID-19 to rest, recuperate, and receive treatment. In addition to supporting local community programs, Nick continuously engages with organizations like ORLA and participates in activities that foster growth for Oregon hospitality. He’s being recognized not only for his outstanding contributions to the industry but also for exemplifying exceptional leadership among his peers. Restaurateur of the Year: Emma Dye, Founder + Chief Salad Officer, Crisp When Emma founded Crisp, her passion was to provide better food options for as many people as possible while keeping their carbon footprint and environmental impact minimal. Emma’s first priority, however, was to provide a place that is welcoming, respectful, and safe for her employees as well as for every customer that walks into the door. Emma and her staff are very proud of the culture at Crisp and the fact that it is a woman-owned, local startup that gives back to the community. Her vision and message about inclusivity also resonates through partnerships with locally owned businesses and nonprofits where Crisp contributes 10 percent of sales every month. Emma is recognized with this hospitality award not only for her accomplishments as a successful restaurateur, but also for the exceptional culture she’s created in her restaurants. Allied Partner of the Year: Matthew D. Lowe, President, Jordan Ramis PC Matthew’s passion for hospitality can be seen in every interaction with his clients, having dedicated over 20 years helping restaurant and lodging operators achieve success in their endeavors. As President of Jordan Ramis, he consistently demonstrates outstanding service, and under his leadership, the firm continues to make innovative contributions to support Oregon’s hospitality industry. Matt and his colleagues work hard on behalf of the lodging industry keeping local jurisdictions accountable in how they expend lodging tax dollars. He is recognized as a friend of the industry by his clients, proving time and again the value of his representation on critical issues impacting Oregon hospitality. Click here to access photos from the event, view ORLA’s photo library. To watch the 4 award videos, visit www.oregonrla.org/nominate. For more information on the ORLA Hospitality Awards, visit www.Oregonrla.org/nominate. The Oregon Restaurant & Lodging Association is the leading business association for the foodservice and lodging industry in Oregon, which provides over 150,000 paychecks to working Oregonians. Currently ORLA represents over 2,800 members and advocates for over 10,000 foodservice locations and more than 2,000 lodging establishments in Oregon. The affiliated Oregon Hospitality Foundation, a 501(c)3 nonprofit, supports the workforce, educational, training, and philanthropic needs of Oregon’s hospitality industry through educational opportunities and job training programs.
Guest Blog | MustHaveMenus Summer’s coming to a close, and customers are starting to crave cozy fall flavors. Don’t delay — update your bar menu today to include some festive fall cocktails today! Crafting a cool-weather cocktail list doesn’t have to be complicated. Plenty of the most popular seasonal flavors — apple cider, pumpkin spice, and even candy corn — translate easily into mixed drinks that your customers are bound to fall in love with! Need a little mixology inspiration? Keep reading for 8 excellent cocktail ideas and recipes that capture the spirit of the season: Apple Cider Sangria Sangria is a summery punch that’s traditionally made with wine, spirits, and various fruits. Happily, it can easily transition to a fall menu offering with a few simple edits. For example, this recipe incorporates apple cider and ginger brandy into the mix. It maintains the character of sangria, but with a subtle nod to the fall season. Bourbon Milk Punch Bourbon milk punch is a beverage that’s just as comfortable on a cocktail menu as it is on a dessert menu. Featuring whole milk or cream (or both), bourbon, nutmeg, vanilla extract, and cinnamon, it almost tastes like melted ice cream — but with a distinct bourbon kick. What’s not to love? This creamy, dreamy cocktail is an ideal addition to your restaurant’s menu all the way through the winter. Candy Corn Martini Not everyone’s crazy about candy corn. But those who do love it really love it. Give ‘em what they want with a candy corn martini! This recipe is jam-packed with satisfying sweetness: it’s made with whipped cream flavored vodka, pineapple juice, and grenadine. But the flavor is only half the fun: the different weights of the liquid ingredients create a “stacked” visual effect so the beverage has three distinct layers that look like the colors of candy corn. This Instagram-friendly cocktail is bound to grab plenty of attention! Pro tip: Spread the word! A tabletop insert advertising fall cocktail specials like candy corn martinis can draw attention to your seasonal offerings and could increase overall orders. Caramel Apple Old Fashioned The Old Fashioned is a classic cocktail traditionally made with bourbon, bitters, and a touch of sugar. In this recipe, it has a fall fling with caramel apples — with delicious results! Apple cider and rich, creamy caramel upgrade the Old Fashioned to cozy autumnal perfection. Finished with fetching slices of green apple, it’s got a fine fall look to match. Don’t miss adding this one to your fall roster! Cranberry Mimosa The traditional mimosa couldn’t be easier to make: simply mix orange juice with champagne or sparkling wine and voila, you’ve got yourself a brunch classic. Making cranberry mimosas is just as simple: simply swap cranberry juice for orange juice. The cranberry mimosa may not be complicated, but it boasts a fascinating flavor profile — bright and buoyant, but not too sweet. Plus, it’s visually stunning! This easy-to-make beverage is the perfect addition to your brunch lineup, or as an aperitif, all fall and winter long. Honey Pear Sparkling Cocktail What better way to kick off a meal than with a sparkling wine cocktail? Here's a recipe that was made for fall: Honey Roasted Pear Sparkling Cocktails, featuring pears roasted in honey and then pureed into a syrup that adds a rich, sweet, mellow flavor to the buoyant bubbles of sparkling wine. Served in coconut sugar-rimmed glass, this is the perfect celebratory cocktail to put customers in a happy mood for the rest of their meal. As a bonus, this recipe is also easy to make into mocktails! Hot Toddy As the weather gets cooler, customers crave comfort and warmth. The hot toddy delivers on both accounts, so be sure to include one on your menu! You can’t go wrong with a classic hot toddy, a simple concoction made with hot water, whiskey, honey, lemon, and spices. Or, you can try any number of variations on it, from a salted caramel hot toddy to a green, matcha-infused hot toddy. Pumpkin Spice White Russian It’s a simple fact: the White Russian, a rich concoction made with vodka, Kahlúa, and cream, is extremely delicious. But it’s even better with a little pumpkin spice. With this fall-themed variety, you get all of the finer points of a traditional White Russian, but with an autumnal accent thanks to pumpkin puree and a warming spice mixture. The resulting beverage makes for a beautiful after-dinner drink with a visually pleasing presentation. Bring on the Fall Flavors! Fall is the perfect time to update your bar menu to reflect the flavors of the season. Take a cue from these creative cool-weather cocktail ideas to craft an autumnal menu that’s bound to keep customers coming back! | Mark Plumlee Mark Plumlee is the Sr. Content Manager for MustHaveMenus, the internet’s leading design, template and marketing service for restaurants. This guest blog was submitted by MustHaveMenus. For more information on guest blog opportunities, contact Marla McColly, Business Development Director, Oregon Restaurant & Lodging Association.
Industry Champions / Local Lodging Tax / New GA Team Member
Statewide Hospitality Awards ORLA honored four industry members during the Hospitality Conference in Eugene on September 11, 2022. These awards recognize the outstanding contributions of individuals and businesses serving the hospitality industry and communities throughout the state. Congratulations to the Employee of the Year Jodi Doud (Southern Oregon Elmer's), Lodging Operator of the Year Nick Pearson (Jupiter & Jupiter NEXT), Restaurateur of the Year Emma Dye (Crisp), and Allied Member of the Year Matthew D. Lowe (Jordan Ramis PC). View video profiles of this year’s recipients. Protecting Local Lodging Tax Dollars ORLA's government affairs team is working closely with our leadership teams and operators to review how local lodging taxes are being spent in jurisdictions across the state. Over the past fiscal year, ORLA has filed over 10 public records requests to evaluate the use of lodging tax dollars collected by local governments. Turnover within government positions just like in the private sector result in the need for ongoing education of the state rules governing local lodging taxes. Watch ORLA's explainer video how local lodging taxes must be expended in accordance with Oregon's state law. New ORLA GA Team Member Makenzie Marineau joins ORLA with experience in the non-profit world along with government relations, communication and volunteer engagement skills. Along with expertise in government affairs, she has years of experience working within the hospitality industry in Oregon. In her role as Government Affairs and Regional Leadership Teams Coordinator, Makenzie will be helping the association and its members achieve success through the development and ongoing oversight of regional groups of restaurants and lodging operators as well as programs to benefit the hospitality industry. She will serve as the lead government affairs staff member in the Portland Metro region and will provide administrative support for regional leadership teams outside of the region. As always, if you have any questions about industry issues, please reach out to your Regional Representative or email us. Gubernatorial Candidate Events / Oregon PFML / ORLA Conference
Gubernatorial Candidate Events The Oregon Beverage Alliance (OBA) is hosting three events with Oregon’s Gubernatorial candidates coming up in the next several weeks. This is a unique opportunity for our industry to have an audience with the future Governor to talk specifically about the hospitality sector, our force as an economic driver for the state, and the importance of considering the impact of policy decisions on our sector. Having a large presence at these events will help ensure that Oregon’s next Governor understands the depth, diversity, and strength of our voice. These events provide a forum for open dialogue on issues of importance to our group. The events are all free of charge and will be held at Columbia Distributing, 27200 SW Parkway Ave, in Wilsonville, Oregon.
Oregon's Paid Family Medical Leave Program Oregon’s Paid Family and Medical Leave Insurance program (PFMLI) goes into effect January 1, 2023, and is funded by employer and employee contributions. Employers with less than 25 employees are not required to contribute to the program, but their employees are. Employers will be required to participate in the program or provide an equivalent plan. ORLA is actively looking into private sector solutions right now. Here are some key dates:
Still Time to Register for the Conference ORLA is excited to have both Chip Rogers, President & CEO of the American Hotel & Lodging Association and Michelle Korsmo, President & CEO of the National Restaurant Association joining us in person as keynote speakers at the ORLA Hospitality Conference in Eugene. This will mark the first time in ORLA’s history where both national CEOs will be present for a gathering of our members. All details relating to the conference can be viewed on our designated conference site. View the “Sessions” tab on the following website to review the flow of the conference and reach out with any questions. This is a great time to bring key staff and those you’re looking to develop as part of your long term sustainability plan for your operation. Affordable Housing / Economic Report / Per Diem Increase / Oregon Hospitality Heroes
‘People for an Affordable Oregon’ Involvement ORLA is part of a broader business coalition challenging the latest rulemaking conducted by the Department of Land Conservation and Development (DLCD) without appropriate levels of public input. There’s potential that legal action may result out of this movement: the business coalition challenging the lack of public process within the rulemaking effort and municipalities questioning DLCD’s authority over local zoning controls. To learn more about this developing issue visit: Operators Endure Weaker Business Conditions The costs of goods restaurateurs need most have continued to accelerate, and according to a new survey released today by the National Restaurant Association, 46% of operators say business conditions are worse now than they were 3 months ago. More than 80% of operators say the cost of food, labor and occupancy are higher than 2019; 94% say operating costs in general are higher. 85% report profits are down. See full survey results and the press release. GSA Increases Per Diem rate The FY2023 standard per diem rate will increase to $157 for the continental U.S., and rates for the 316 non-standard areas will be at or above FY2022 rates, the General Services Administration (GSA) announced this week. This is extremely welcome news for the hospitality industry as our recovery continues. By increasing the standard rate and setting a floor at pre-pandemic rates for NSAs, GSA has ensured fair increases in markets that warrant them while also avoiding hurting hotels in markets that have taken longer to recover. See Oregon rates. ORLA Hospitality Award Winners We will celebrate four hospitality heroes Sunday evening, September 11 at our Awards Dinner during the annual Conference in Eugene. Congratulations go to Nick Pearson (Jupiter & Jupiter NEXT) as the Lodging Operator of the Year, Emma Dye (Crisp) as the Restaurateur of the Year, Jodi Doud (Elmer's Roseburg) as Employee of the Year; and Matthew D. Lowe (Jordan Ramis) as the Allied Partner of the Year. As always, please let us know if you have any questions by emailing info@oregonrla.org. Guest Blog | Togather Restaurant Consulting Many people assume that you must be a coder, data analyst, or a tech-savvy professional to collect and use data. Data can be an overwhelming concept, especially when presented with unfamiliar and intimidating terminology. However, when presented correctly, we can view data analytics in a more accessible and understandable way. The current buzz about data and how it is changing business is worth listening to; it is transforming the job market, being used by every technological platform, and is changing the world of business as we know it. In the hospitality industry, we can break data down into operational and guest data. Operational data includes any data collected by your POS, turnover time, inventory, menu trends, cost of goods, labor reports, and staff performance metrics. Guest data includes customer behaviors, wants & needs, contact info, and demographics. These can be analyzed to uncover patterns, trends, and associations in your operations. Many people know that their data is sourced from their POS, but operators can also collect data from their loyalty programs, inventory & waste management, kitchen display systems, and other new technology that track restaurant metrics. But, when you have this data, what do you do with it? In order to recognize and dissect patterns, you need to have it in a structure that is easily analyzed. We call this “data transformation:” taking data, and turning it into an optimized product for business use. But not to fear, we’ve reached a point where your technology does the work for you. Remember to ask your POS representatives the big question – “what can my POS do with the data points it is collecting?” Take a peek at the charts, graphics, summaries, and percentages calculated through your technology. Only 45% of small business owners analyze their data (airSlate). Analysis doesn’t mean logging in once a month to check your sales and labor numbers. Analysis involves asking the right questions for what you want to know. You must think like a scientist to create hypotheses, but you don’t have to have a Ph.D. to do so. Some examples of questions that data can answer are as follows:
If you can ask these questions and test solutions you will see benefits across your operation. In your marketing, decision-making, revenue, efficiencies, and customer behavior, you will have a competitive advantage. When used the right way, numbers rarely lie. By 2025, data will be embedded into every decision process in terms of restaurant success. Jobs in the field are expected to grow by 25% by 2026. Restaurants that use big data have 8-10% increased profits, 17% increase in productivity, and improved their products or services by 12%. (PopMenu). If you are in the 55% of operators that aren’t using it to your advantage, now is the time to learn - don’t get behind with data! Hold your horses though - if we use data, we must ensure that we are ethical about our collection and usage. As the holder of people’s data, you must ask: How are you collecting, protecting, and applying it? In terms of ethics, your answers should align with four principles:
If the answers are ‘yes’ and the first answer aligns with how you would want your data to be treated, then proceed! If you are using a platform or raw data in a way that you cannot answer ‘yes’ to those questions – you may want to step back and consider if you are providing honest service to your customers. After all, we are the hospitality industry. As we step forward into the future, we mustn’t let ourselves get bogged down by the learning curve. While it can seem daunting, there are resources available. Data answers a lot of the questions that business owners face. However, data collection is pointless without transformation. We must transform our raw data values into something tangible – something that changes how we do business. Otherwise, our research is useless. We can cultivate a competitive edge if we stay in stride with this rapidly-evolving technological industry. Above all else, we must ensure that our data-driven decisions are ethical and build towards profitability. | Anna Janke and edited by Kate Ratledge, Togather Restaurant Consulting This guest blog was submitted by Togather Restaurant Consulting. For more information on guest blog opportunities, contact Marla McColly, Business Development Director, Oregon Restaurant & Lodging Association.
In the News / Sports Economy / Reigniting Travel / Worker Shortage
ORLA's professional staff is in full swing as we turn the corner on event season and gear up for our final productions – Swig & Savor August 12 at the Nines in Portland and the ORLA Hospitality Conference at the Graduate Hotel in Eugene in September. See below for our latest association updates: Media Coverage – State of Sport The Portland market and secondary markets in Eugene and Bend are working collectively to amplify the State of Sport within Oregon’s economy. Findings of a recent report launched intentionally in advance of the World Athletic Championships in Eugene elevates the identity we have in Oregon around sports and recreation companies. Of course the hospitality industry benefits greatly as we continue to develop a more comprehensive identity around sports and recreation. The Oregon Hospitality Foundation, ORLA’s 501 c(3) arm, financially supported the creation of the study and continues to be involved in the ongoing task force work. Here are some of the media pickups resulting from the collaborative work.
Reigniting Travel Press Event Chip Rogers, President & CEO of the American Hotel & Lodging Association joined ORLA alongside Travel Portland and the Portland Business Alliance in holding a press event July 22 about reigniting travel in the Portland region. Here’s a sample of some of the coverage:
Where Have All the Workers Gone? Almost everyone in the industry still needs more help to meet demand. And there are some misunderstandings about how much our workforce has been effected by Covid compared to trends that started long before the pandemic hit. If you haven’t already, read the Wall Street Journal's article, The ‘Great Resignation’ Started Long Ago, it’s worth your time. Something to ponder: "There are more than 11 million job openings in the U.S. but only six million unemployed workers. So what’s happening?" ORLA Hospitality Conference Both Chip Rogers, President & CEO of the American Hotel & Lodging Association and Michelle Korsmo, President & CEO of the National Restaurant Association will join us in person as keynote speakers at the ORLA Hospitality Conference in Eugene. This will mark the first time in ORLA’s history where both national CEOs will be present for a gathering of our members. This is a great time to bring key staff and those you’re looking to develop as part of your long term sustainability plan for your operation. Questions? Give us a call at 503.682.4422 or email us. Industry Awards / Whiskey Event / Sports Economy / Job Fairs
Award Nominations ORLA's Hospitality Conference in Eugene will include recognition for our Restaurateur Of the Year, Lodging Operator of the Year, Employee of the Year, and Allied Member of the Year. Nominations are open until end of day on Monday, July 11 so please submit a nomination form if you know of a deserving candidate. Swig & Savor ORLA’s public-facing high-end Swig & Savor liquor event has opened ticket sales! This is a unique event featuring top-shelf whiskies for tastings, educational seminars, and allocated and rare products–an opportunity that does not currently exist in the Pacific Northwest market. VIP participants will automatically entered into a raffle with drawings for hard-to-get allocated bottles. Sports Economy and Jobs The Oregon Hospitality Foundation contributed to the production of the economic report released last week by the Portland Business Alliance in partnership with U.S. Bank. Oregon: The State of Sport highlights the economic power and competitive advantage in Oregon stemming from the athletic, outdoor, team, and recreation industries. The report’s initial focus was on the Portland Metro area, Eugene, and Bend, but there is widespread recognition that Oregon’s strength in this space is truly statewide. The report articulates what many of us already knew: if you want to be in this ecosystem as an entrepreneur, employee, or even customer…Oregon is the place to be. The report and key findings can be found here. Youth Job Fair The Oregon Hospitality Foundation will be doing more work to elevate workforce development efforts from partners and stakeholders around the state in the coming years. We look forward to documenting our success in getting industry professionals sharing their stories in high school and community college classrooms, assist with lining up student job shadow experiences with industry professionals, and build out more options for educators to take their students on experiential field trips of industry businesses when it makes sense. Our work also includes shining a brighter light on youth job fairs and other events focused on connecting employers with prospect employees. Questions? Send us an email or give us a ring at 503.682.4422. Press Release | Portland Business Alliance Coalition Partners Unveil the Largest Economic Study of Its Kind in the State The new report showcases how Oregon is winning nationally in the Athletic, Outdoor, Team and Recreation Ecosystem. CONTACT: Vanessa Briseño, Senior Director, Strategic Communications Portland Business Alliance news@portlandalliance.com | 503.224.8684 The Portland Business Alliance, in partnership with a coalition of regional and statewide business associations, is pleased to announce the release of “Oregon: The State of Sport,” a new economic study that highlights Oregon’s competitive advantage and the economic power that the Athletic, Outdoor, Team and Recreation Ecosystem generates for the state. “This is the first time we’re able to quantify something we’ve all felt to be true: Oregon is the definitive business leader and a regional economic force in the Athletic, Outdoor, Team and Recreation industries,” said Andrew Hoan, President and CEO of the Portland Business Alliance. “It’s inspiring to get a deeper look at the Ecosystem and our distinguishing characteristics, like exceptional industry-trained talent and education programs, that support and allow for these industries to develop, grow, and thrive here.” “For the last 30 years, the Greater Portland market has been the top choice for apparel and outdoor companies serious about growth and innovation,” said Monique Claiborne, President and CEO of Greater Portland Inc. “If we want to continue to be on top, we must invest in this Ecosystem. This report shows us what we have to gain: more jobs and dollars for our local economies. I look forward to working with both public and private sector leaders to create more opportunities for this industry.” Conducted by the world-renowned industry-leading real estate and economic development consulting firm HR&A Advisors, the “Oregon: The State of Sport” economic report marks the most robust analysis to date of Oregon’s Athletic, Outdoor, Team and Recreation Ecosystem—defined as including sports and apparel companies as well as internationally known professional sport franchises, sporting-related events, recreation and tourism activities. The study examines Greater Portland, Bend, and Eugene’s unique environment for sports innovation and growth. “We were thrilled to collaborate with the Portland Business Alliance and a wide array of regional stakeholders to develop the ‘Oregon: The State of Sport’ report,” said Kate Collignon, Partner at HR&A Advisors. “HR&A’s comprehensive economic analysis, coupled with extensive stakeholder input, affirms the tremendous impact of the Athletic, Outdoor, Team, and Recreation industries across Greater Portland and Oregon. State and regional partners have a distinct opportunity to leverage a unique value proposition to attract and sustain world-class talent within this booming hub of activity.” KEY REPORT TAKEAWAYS:
“When we think of a healthy, prosperous, and competitive Oregon that improves lives today and into the future, Oregon’s Athletic, Outdoor, Team and Recreation Ecosystem is unquestionably a part of the story,” said Angela Wilhelms, President & CEO of Oregon Business & Industry. “The contributions companies small and large in this Ecosystem have made are extraordinary, and we must continue to leverage this strength and use findings from this study to propel our entire state forward.” “There’s never been a more exciting or important time to celebrate the business of sport and recreation of all kinds across Oregon. This study further affirms our efforts to support existing sports teams—both professional and college—and to attract new teams, events, and businesses that add economic value and jobs to our region and the state. Ultimately these efforts will result in a greater quality of life for Oregonians and tourists,” added Jim Etzel, CEO at Sport Oregon. The “Oregon: The State of Sport” economic report will be unveiled today at the Portland Business Alliance’s Annual Meeting, presented by U.S. Bank, which is committed to investing in the future of our communities. “It's an exciting time for Oregon. We see legacy industries continue to thrive and emerging industries gaining a strong foothold across the region. Our state has long been the birthplace of many companies in the Athletic, Outdoor, Team and Recreation sectors, growing their own and drawing creative talent from around the world to build and expand the segment,” said Stacey Dodson, Oregon and Southwest Washington Market Executive at U.S. Bank. “Industries like this create jobs, support our vital small business community, and attract those who have a passion for the Oregon lifestyle.” The full report is available at OregonStateofSport.com. We encourage you to review and celebrate the findings by using the hashtag #ORStateofSport. ### About the Portland Business Alliance. The Portland Business Alliance – Greater Portland's Chamber of Commerce – was founded in 1870 and represents the largest, most diverse business network in the region. The Alliance brings together more than 2,100 members represented by dynamic and varied employers from around the Portland region, and offers a strong source of support, information, advocacy, engagement and professional development opportunities. Grounded in its mission to create opportunity and advance well-being for all who live and work in the Greater Portland and SW Washington region, the Alliance envisions a healthy and resilient business ecosystem where we work together to increase collaboration in governance; engage community; increase civic leadership; and, advocate for a vibrant, livable region for all. About HR&A Advisors. HR&A Advisors, Inc. (HR&A) is an employee-owned company advising public, private, non-profit, and philanthropic clients on how to increase opportunity and advance quality of life in cities. We believe in creating vital places, building more equitable and resilient communities, and improving people’s lives. The Oregon Hospitality Foundation along with ORLA serve as sponsors and stakeholder participants in this effort. Read more about how we're leveraging Oregon’s leadership in the Sports Ecosystem to boost workforce opportunities in this ORLA Magazine article: The Economic Impact of Outdoor Sports & Recreation.
Leveraging Oregon’s Leadership in the Sports Ecosystem to Boost Workforce Opportunities This July, the World Athletics Championships come not only to the United States for the first time, but to Oregon. We are a leader in track and field with Hayward Field consistently hailed as an elite track and field venue, but we are also a global leader in the “sports adjacent.” In the area forming Eugene to Bend to the greater Portland area, there are over 800 sports apparel companies and thousands of sports related manufacturers, therapists, coaches, semi professional and professional athletic teams, Olympic trials, skiing, outdoor adventure, mountains, rivers, fields, venues, hopes, and dreams. Where else in the country can you engage in the quality of recreation and athletics, live in the region where those amenities already exist, and make a living at the very activity that brings us joy? When the World Athletics Championships meet later this month, they bring with them media opportunity from around the globe. We have a rare opportunity to tell the world that Oregon is much more than Nike, Hayward Field, Portland Thorns, and Trailblazers. We are a state dedicated to sports and everything that supports those sports. That is why ORLAs’ Hospitality Foundation (OHF) has partnered with the Portland Business Alliance (PBA) to bring into focus the major impact that sports and recreation have on the economy and workforce of Oregon. As OHF is digging deep into workforce development for our industry, it seemed logical that we needed a voice at the table to be a part of this important work. PBA has completed an economic analysis and is in the process of naming what we will eventually promote as a brand for Oregon’s sports related economy, but what good does a bunch of data do except tell us what we already know? The truth is, not everyone knows, and we are going to tell the world. This is about, creating awareness for existing investment and attraction of additional sports opportunities. We need to engage in legislation at every level of government to get traction for investment in our state and local sports economies. From workforce development to infrastructure, it is time to leverage our leadership in outdoor recreation and sports and and get creative with how we use it to make everything in Oregon more attractive and inclusive. While we are unsure exactly how the messaging will be employed, we know that the powerful information this provides us would be lost if we don’t use it to leverage into real actionable help for our restaurants and lodging partners in Oregon. How can we use this information to bring economic relief to workforce development, engage housing initiatives, affect transportation, food security, lift BIPOC, LGBTQ+, and women-run business voices, help with houselessness, mental health, and addiction and recovery services? Right now we are meeting and talking through how to use this data to best affect the State of Oregon. Watch for more information on the analysis and branding as we welcome the world into our homes for the World Athletics Championships. Let’s be ready to tell the narrative that Oregon is the leader in sports, outdoor recreation, and the opportunity it provides us all. | Ken Henson, Vice Chair, Oregon Hospitality Foundation This article originally published in the July issue of ORLA Magazine.
Third Party Deliver Fee Cap / Hotel Loading Zones
Recently, the Oregon Restaurant & Lodging Association (ORLA) went to bat on a couple of issues affecting restaurants and lodging properties in Portland and we came away with two huge wins! On the restaurant side, ORLA was instrumental in securing an extension of the 10% Delivery Fee Cap for an additional eight months. The ordinance takes effect June 29 when the ordinance from 2020 was set to expire. ORLA will now work with restaurant owners, the City of Portland, the third party delivery companies and other stakeholders on a proposal around a permanent delivery fee cap within the city limits. A huge thanks to the restaurant operators who testified and shared their stories to City Council. On the lodging side, ORLA reached out and communicated with Commissioner Hardesty’s office about proposed changes to hotel loading zones that would have turned the current 15-minute zones into 3-minute zones. Our discussions were successful in maintaining the 15-minute loading zones. ORLA pointed out that as Portland hotels continue to recover from the last two and a half years, making it more difficult and less welcoming for visitors to enjoy our city is the opposite of what we need to be doing. Advocacy on behalf of the hospitality industry and our members is at the core of what we do at ORLA and we appreciate your involvement and your support as we continue to fight on your behalf. Questions? Contact ORLA Regional Representative Steven Scardina or ORLA Director of Government Affairs Greg Astley. Inflation / Job Loss / Travel Forecast
More than two years into the pandemic and we're still realizing the effects of Covid on travel, supply of goods, and inflation. We appreciate the work our national partners do to provide valuable insights and data highlighting the ongoing economic issues facing our industry. RESTAURANTS This week, the National Restaurant Association released an updated summary of the Misery index based on the May jobs and sales reports. While job growth is still slow, sales are continuing to grow. American restaurant owners and operators are experiencing the impact of several global factors influencing food supply. The war in Ukraine, India’s record heat wave, and delayed planting in China last year mean that wheat is in short supply. With wholesale food prices already up nearly 18% in the last 12 months, the growing list of unavailable or items in short supply is adding pressure to an already strained industry. Highlights from the June 2022 Misery Index:
LODGING A recent survey commissioned by the American Hotel & Lodging Association (AHLA) shares how new concerns about gas prices and inflation are impacting Americans’ travel plans in a variety of ways. Majorities say they are likely to take fewer leisure trips (57%) and shorter trips (54%) due to current gas prices, while 44% are likely to postpone trips, and 33% are likely to cancel with no plans to reschedule. 82% say gas prices will have at least some impact on their travel destination(s). The survey of 2,210 adults was conducted May 18-22, 2022. Other key findings include:
AHLA recently relaunched its Hospitality is Working campaign with a focus on reigniting travel across the nation and highlighting hotels’ positive economic impact in cities across the country. With travel ramping back up, hotels have embarked on an unprecedented hiring spree to recruit hundreds of thousands of workers for more than 200 hotel career pathways. Bottom line, restaurant and lodging operators are feeling the same economic pressures that our customers and guests are, and we’re always going to work hard so we can keep serving them, our employees, and our communities. Stay strong, serve well! ERC Eligibility / National CEO Presence / Board Nominations
Eligibility Clarification for 2021 Q3 Employee Retention Tax Credits The law states there are two criteria by which an employer may qualify for the Employee Retention Credit:
AHLA and NRA CEOs to Speak at ORLA's Hospitality Conference Mark your calendars and plan on attending the ORLA Hospitality Conference September 11-12 in Eugene. We are excited to host both CEOs from our national affiliates for the first time at an ORLA event. Michelle Korsmo, President & CEO for the National Restaurant Association and Chip Rogers, President & CEO for the American Hotel & Lodging Association will be speaking in person during the kickoff lunch on Sunday. This is a rare opportunity to hear insights directly from these industry leaders on legislative activity in Congress, industry trends, emerging issues, and projected industry recovery. In addition to the general sessions, we have eight breakout sessions including two that will offer a deeper dive on restaurant and lodging advocacy. ORLA Board Nominations Committee Convenes in July Active ORLA members provide the backbone for all association efforts and we remain fortunate in having committed restaurant, lodging, and allied members who serve on ORLA’s Board of Directors. The ORLA Board is made up of 10 restaurant member representatives, 10 lodging member representatives, and 3 Allied member representatives. Board members serve 3 year terms and attend 4 board meetings each year. Those serving are eligible to serve two consecutive terms before reaching their term limit. For ORLA’s upcoming fiscal year beginning October 1 there are 3 openings on the board due to term limits – 1 restaurant, 1 lodging, and 1 allied position. If you are interested in being considered for ORLA Board service please reach out to ORLA President & CEO Jason Brandt. Sysco Sponsors Teacher Flex Fund Thanks to our partners at Sysco, the Oregon Hospitality Foundation had the opportunity to extend a small grant application in support of the ProStart program across the state. The Oregon ProStart Teacher Flex Fund encouraged teachers to apply for a $500 grant for to prepare for the 2022–2023 school year. At the teacher's discretion, these funds can be spent on much-needed products or equipment within the classroom to help facilitate their culinary program. Allocations from the $5,000 Flex Fund were made on a first come, first serve basis, and will be dispersed later this month. To learn more about how ProStart is helping foster our next generation of industry leaders, or to see how you can support this valuable career technical education program, visit OregonRLA.org/prostart. Questions? Feel free to contact your association. Guest Blog | Porter Staff shortages are leaving many of us with no choice but to shortchange the guest experience. Here are 5 ways that you can create positive guest experiences with a reduced staff.
This guest blog was submitted by Porter. For more information on guest blog opportunities, contact Marla McColly, Business Development Director, Oregon Restaurant & Lodging Association.
Guest Blog | Togather Restaurant Consulting The landscape of our industry is in constant flux. It seems that each day we wake up to a new obstacle on our horizon, whether it be rising prices from vendors, competing with the mounting employee wages in your community, or simply tackling the ongoing supply chain issues. Looking at these things from a broad scope can be overwhelming for many business owners. A question that begs to be answered is this: how do we achieve our financial goals when the economy seems to be pitted against us? We have seen plenty of restaurant owners scale back their operations lately. Menus are shrinking, hours of operation are dwindling, and table service is becoming a rarity. Many would consider this unavoidable in the current market climate. While these actions have been proven to help mitigate losses, it would be a disservice to ignore additional options for making a profit. Vertical integration is a fantastic opportunity to gain revenue elsewhere within your restaurant. Vertical integration, simply put, is when a company controls more than one stage of the supply chain or production cycle. This creates an avenue of potential income based upon commodities already found within your company. Some examples of vertical integration would include bottling and selling signature sauces that your restaurant produces, creating take and bake menu items for pickup, or perhaps even hosting cocktail classes taught by your bartenders. The possibilities differ for each restaurant or concept, and finding a lucrative vertical for your specific company might look different from your competitors. The key to creating the right vertical for you lies within your unique company. Take a look at the things that keep your regulars coming back and ask yourself how you can make them even more profitable. There are numerous benefits to utilizing vertical integration in your business. However, the strongest advantages include sustainability, quality, and increased market share. To help explain these notes, we will be using a hypothetical vertical. In the following scenarios, we will be discussing a fabricated Mediterranean restaurant called “Yamas”. They are pursuing a vertical that markets their tzatziki in bottles to local stores and vendors. Now, we can dive into the benefits of vertical integration.
In the end, there are many factors to consider when looking towards vertical integration. Before deciding to take on a project of this scale, ask what is to be gained from pursuing a vertical. Would creating a vertical be realistic for your company? What problem would it be solving? What opportunities would arise from your vertical integration? Can your business support an internal start-up? These questions can only be answered with data analytics, creativity, and ingenuity. Integrating verticals into your business has the potential to elevate your profit margins when executed correctly. While expanding horizontally seems to be an impracticability in a post-pandemic climate, we can always look vertically. | Kate Ratledge, Bar & Front of House Consultant. Togather Restaurant Consulting. This guest blog was submitted by Togather Restaurant Consulting. For more information on guest blog opportunities, contact Marla McColly, Business Development Director, Oregon Restaurant & Lodging Association.
Alcohol Tax / Commission Caps on 3rd Party Deliveries / PFMLA / Tip Pooling Resources
Fighting Oregon Alcohol Tax Increases Here's a quick update on our ongoing fight to protect the industry from increased beverage taxes in Oregon. Our next fight against increased alcohol taxes will surely come up yet again in the 2023 Legislative Session. Our friends at Quinn Thomas have been working hard to keep our organizational alliance intact as well as help identify messaging relating to some of the ongoing problems with Oregon’s broken addiction treatment and recovery system. This analysis on Alcohol Price Elasticity helps shed more light on the lack of correlation between increased alcohol taxes and decreases in alcohol use. Upcoming Vote on Capping Third Party Delivery Fees at 15% Portland City Council will vote on June 15 to cap delivery fees for restaurants from third party platforms at fifteen percent. If approved, the ordinance would take effect June 29, 2022 when the emergency order capping delivery fees at ten percent expires. In addition to the fifteen percent delivery fee cap, the ordinance would allow third party delivery platforms the ability to charge:
The ordinance also prohibits:
Paid Family Leave Concerns You may recall a tough fight in the 2019 Oregon Legislative Session on Paid Family Leave. The new labor law passed before Covid and has been in hibernation mode behind the scenes as the Oregon Employment Department worked to get their ducks in a row for a 2023 launch. Of course we had this little thing called Covid which upended our world and unfortunately those unexpected challenges have not changed the state’s plan to fully implement their “Paid Leave Oregon” program in 2023. The Paid Leave Oregon programs latest round of rules addresses a variety of issues including appeals, wages, benefits, and equivalent plans. ORLA’s statewide business partner OBI has participated in the rulemaking advisory committee and submitted comments on behalf of the business community. We continue to worry about the confusion this will create for employers and employees that are also subject to the Oregon Family Leave Act and the federal Family and Medical Leave Act. OBI hopes to introduce legislation in the 2023 session to address this issue. Key date: The 1% payroll tax will begin on January 1, 2023. Employees pay 60% of the tax and employers pay the remaining 40%. However, employers with less than 25 employees are not required to contribute to the program, but their employees are. Alternatively, employers can opt to provide a private equivalent plan through insurance or by self-insuring, rather than participate in the state program (ORLA is actively looking into private sector solutions right now – any progress will move through our ORLAMS board process). Employees will be eligible to file claims under both the state and private plans in September 2023. Webinar on Tip Pooling & Overtime Compliance ORLA hosted a webinar June 2 on “How to Ensure You’re in Compliance with Overtime and Tip Pooling.” Representatives from the Department of Labor, Wage & Hour Division Portland District covered these topics and more, including fielding several situational questions from industry members. The following resources were shared:
For questions, call the WHD toll free and confidential information helpline at 1-866-4US-WAGE (1-866-487-9243), or the Portland District office directly at 503-326-3057. You can also call or visit the nearest Wage and Hour Division Office. For a copy of the webinar presentation slides, please email Lori Little. Have any questions? Feel free to reach out to ORLA Government Affairs via email. |
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