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Oregon’s second largest private sector industry has thousands of jobs available for interested applicants and we anticipate similar workforce trends to be commonplace for our industry and many others for years to come. The Oregon Hospitality Foundation (OHF) is laser focused on workforce development initiatives to do what we can to build bridges between hospitality industry employers and workers seeking employment opportunities. Currently the Oregon Restaurant & Lodging Association has two full time employees devoted to this work. This new workforce blog will be a joint effort to keep lines of communication open with all industry operators interested in connecting with future employees for their operations. I want take a moment to thank Courtney Smith and Lupe Arellano on our professional staff for their work to highlight our ProStart Culinary and Management curriculum in high schools, job and career fairs organized by partner organizations, speaking opportunities for ORLA members in high schools, and amplifying leadership vacancies as they occur amongst Oregon’s 9 regional workforce development boards. This is our moment as an industry to rise to the occasion and provide more leadership to showcase the vast opportunities available right now in Oregon’s hospitality industry. We hope our new workforce blog connects you with meaningful intelligence and insights that help you navigate our number one challenge in business – demand outpacing labor supply. Cheers to you and your success in Oregon’s hospitality industry. Sincerely, Jason Brandt President & CEO, Oregon Restaurant & Lodging Association  Oregon Hospitality Foundation Workforce Blog: March 2023
The Oregon Hospitality Foundation’s new workforce liaison role is focused on building relational capital between educators, workforce programs/boards, and ORLA members. We are hopeful these relationship building efforts will assist us in reducing the current workforce demands facing hospitality employers. So far, the newly launched position has assisted ORLA and the Hospitality Foundation in building relationships with the following stakeholders:
Career Fairs We had four members (The Nines, Kimpton, McMenamins, Elephants Delicatessen) participate at the Portland Youth Opportunity Fair hosted by WorkSystems. The job fair is targeted for 16 to 24 years old’s but open to all. We provided free food handler card training vouchers to youth participating in the event. In addition, we have a new partnership with the Portland Workforce Alliance, which held their 19th annual career fair recently. With over 5,000 students and 75 schools present, the event was a good connector for hospitality employers looking for prospect employees. Speaking Engagements In late 2022, we connected our members to four speaking engagements, three of them in high schools and one to the University of Oregon. Bandon Dunes Golf Resort went to speak at Winter Lake High School and North Bend High School. Zach Poole with Pig ‘N Pancake went to Seaside High School. Colby Phillips with Beergarden spoke with a business management class at the University of Oregon. In January there were three more speaking engagements for our members to participate in, two on the coast and one in Benton County. Workforce Development Boards The hospitality industry is currently a represented sector with two workforce regions (NW Oregon Works and Lane Workforce Partnership). In addition, we are working on partnerships with three other regions and their respective workforce boards (WorkSystems, Clackamas Workforce Partnership, Willamette Workforce Partnership). More to come as we work to make sure an industry voice exists at board tables for all 9 regional workforce boards. Learn more about OHF's workforce efforts and resources available to industry members at OregonRLA.org/workforce. Posted by: Lupe Arellano, Workforce Development / Business Liaison, Oregon Hospitality Foundation  ProStart culinary student cooking at the 2020 Championships Media Contact: Lori Little After Two-Year Hiatus, Oregon High School Culinary and Management Teams Return to Compete In Statewide Championships WHAT High school teams will compete in statewide culinary and management competitions at the Oregon Hospitality Foundation’s Oregon ProStart Championships. Culinary teams of four students prepare a 3-course gourmet meal in 60 minutes using only two butane burners and are evaluated by a team of professional chef judges. Five teams of four students will present their new restaurant concept to a panel of industry professionals in a simulated business exposition in the management competition. WHEN Monday, March 13, 2023, 8:00am -2:00pm (Awards dinner 5-7:00pm); schedule is posted online at OregonRLA.org/championships WHERE Salem Convention Center, 200 Commercial Street SE, Salem, Oregon 97301 WHY To help high school students jump start culinary and hospitality careers, the Oregon Hospitality Foundation (OHF) supports educators and schools offering ProStart, a national career and technical education (CTE) curriculum and program developed by the National Restaurant Association Educational Foundation. Teaching culinary, teamwork, and management skills needed by restaurant, hospitality and foodservice employers, the Oregon ProStart Championships is the capstone of this two-year program, providing a public opportunity for students to showcase what they have learned. Of the 40 Oregon high school programs, currently involving over 4,000 ProStart students, a total of 13 teams from 10 high schools will compete in this event. The culinary competition runs 10:00am -1:00pm where chef judges evaluate culinary teams on taste, presentation, knife skills, and teamwork. The management competition runs from 1:15-2:15 p.m. where teams are evaluated on their concept, marketing strategies, menu, recipes and food costs, operations, and critical thinking skills. Winners of both competitions will be announced at the awards dinner program starting at 5:00pm. Students vie for a share of thousands of dollars in scholarships and prizes, plus, state winners will compete in the National ProStart Invitational May 2-4, 2023, in Washington, D.C. Sponsoring organizations partnering with the Oregon Hospitality Foundation include: DoorDash, Bandon Dunes, Ecolab, McDonald Wholesale, The Grand Hotel in Salem, Salem Convention Center, Swire-Coca Cola, and Zwilling J.A. Henckels. WHO The following high schools / programs are scheduled to compete:
ABOUT
ProStart, one of the nation’s largest industry-supported career technical education (CTE) programs, teaches students lifetime skills such as communication, teamwork, time management, and professionalism while also imparting culinary skills that can help them achieve long term, successful careers in the foodservice and hospitality sector. The Oregon Hospitality Foundation (OHF) was formed in 1992 as a 501(c)(3) nonprofit entity of the Oregon Restaurant & Lodging Association with a mission to support the workforce, educational, training, and philanthropic needs of Oregon’s hospitality industry. Its work is enabled by the generous support of partners, private donations, contracts, and grants. The foundation’s Board of Directors is comprised of respected industry professionals. Leveraging Oregon’s Leadership in the Sports Ecosystem to Boost Workforce Opportunities This July, the World Athletics Championships come not only to the United States for the first time, but to Oregon. We are a leader in track and field with Hayward Field consistently hailed as an elite track and field venue, but we are also a global leader in the “sports adjacent.” In the area forming Eugene to Bend to the greater Portland area, there are over 800 sports apparel companies and thousands of sports related manufacturers, therapists, coaches, semi professional and professional athletic teams, Olympic trials, skiing, outdoor adventure, mountains, rivers, fields, venues, hopes, and dreams. Where else in the country can you engage in the quality of recreation and athletics, live in the region where those amenities already exist, and make a living at the very activity that brings us joy? When the World Athletics Championships meet later this month, they bring with them media opportunity from around the globe. We have a rare opportunity to tell the world that Oregon is much more than Nike, Hayward Field, Portland Thorns, and Trailblazers. We are a state dedicated to sports and everything that supports those sports. That is why ORLAs’ Hospitality Foundation (OHF) has partnered with the Portland Business Alliance (PBA) to bring into focus the major impact that sports and recreation have on the economy and workforce of Oregon. As OHF is digging deep into workforce development for our industry, it seemed logical that we needed a voice at the table to be a part of this important work. PBA has completed an economic analysis and is in the process of naming what we will eventually promote as a brand for Oregon’s sports related economy, but what good does a bunch of data do except tell us what we already know? The truth is, not everyone knows, and we are going to tell the world. This is about, creating awareness for existing investment and attraction of additional sports opportunities. We need to engage in legislation at every level of government to get traction for investment in our state and local sports economies. From workforce development to infrastructure, it is time to leverage our leadership in outdoor recreation and sports and and get creative with how we use it to make everything in Oregon more attractive and inclusive. While we are unsure exactly how the messaging will be employed, we know that the powerful information this provides us would be lost if we don’t use it to leverage into real actionable help for our restaurants and lodging partners in Oregon. How can we use this information to bring economic relief to workforce development, engage housing initiatives, affect transportation, food security, lift BIPOC, LGBTQ+, and women-run business voices, help with houselessness, mental health, and addiction and recovery services? Right now we are meeting and talking through how to use this data to best affect the State of Oregon. Watch for more information on the analysis and branding as we welcome the world into our homes for the World Athletics Championships. Let’s be ready to tell the narrative that Oregon is the leader in sports, outdoor recreation, and the opportunity it provides us all. | Ken Henson, Vice Chair, Oregon Hospitality Foundation This article originally published in the July issue of ORLA Magazine.
 Guest Blog | UnitedHealthcare The current labor shortage in the Hospitality industry is real. According to Job List’s Q2 2021 United States Job Market Report: 60% of job seekers indicated they would not consider working in a restaurant, bar, or hotel for their next job. In addition, 38% of former hospitality workers reported they are transitioning out of the industry. Though there is no silver bullet for attracting and retaining team members, there are three things that employers can do to keep their current team members engaged that will also appeal to potential new hires:
A recent Benefits Pro article on employee retention indicated that “88% of employees would consider a lower-paying job with quality health benefits.” The pandemic brought to light the absolute need for everyone to have access to healthcare, even part-time employees. Though health insurance may not be an affordable option for all hospitality employers, virtual care is an incredible alternative! With HealthiestYou by Teladoc, members and their families get free and unlimited access to the following virtual healthcare services:
For more information on the HealthiestYou virtual care program, reach out to Nick Gates at Teladoc Health: ngates@teladochealth.com. This guest blog was submitted by UnitedHealthcare. For more information on guest blog opportunities, contact Marla McColly, Business Development Director, Oregon Restaurant & Lodging Association.
Workforce Challenges Need Smart Strategies, Partnerships
per·fect storm noun “a particularly bad or critical state of affairs, arising from a number of negative and unpredictable factors” (i.e.) "the past two years have been a perfect storm for the travel industry" Oxford Languages. Truth, Google it! Oxford actually used our industry as an example of how to use the phrase “perfect storm.” With more people becoming vaccinated, many operators felt great relief and were optimistic as customer demand continually, and in some cases monumentally, increased. Meeting this sudden ramp up would have expected challenges, of course, but few could have predicted that the biggest challenge was yet to come. Hiring staff! Workforce Challenges. Hospitality is not the only industry struggling to hire and, in fact, we were experiencing difficulties pre-pandemic as well. But as one of the most battered by closures due to the pandemic, we are also among the hardest hit by hiring challenges. Few things can hamper economic recovery, or be more frustrating, than being unable to meet customer demand when there is facility capacity, but lack of workers to fulfill the need. While there is not a treasure map of where to find ready to work employees, and/or how to keep them, there are best practices and resources identified that I hope are helpful. Not One Strategy But Many. In the short term, partners have experienced some success by raising pay, offering hiring and/or length of term bonuses, creating referral programs, and offering housing stipends. Other tactics are proven to also strengthen appeal. These include: Advertising starting rate and pay raise potential IN your ad. Failure to do so is cited by jobseekers and recruiters as the number one reason for lack of response. One successful employer actually advertised their starting rate on their company vans! Decreasing amount of time between paychecks. Some operators are even paying daily, many at least weekly. Emphasizing advancement opportunities and management support for career growth IN your ad. We have lost many veteran associates to other industries that could keep them employed during the pandemic when we could not. Those unfamiliar with our industry often do not understand the rapid career trajectory hospitality offers. Guaranteeing shifts, even if demand is slower. One lodging operator shared that after analyzing their P&L, they realized that it was less expensive for them to keep seasonal employees on payroll during winter than to go through re-hiring and/or being forced to keep rooms unoccupied due to lack of staff. They planned to use the time to cross-train and focus on quality and service projects they never have time to do in summer, which will likely increase their Tripadvisor ratings for an even higher payback! Promoting your company’s value system. Lockdown created time for many to reflect about their own ideals and how they want to spend their time. Are you a Certified B-Corp, do you support local philanthropic needs, are your business practices environmentally sustainable, do you hire people who have disabilities, do you pay employees to volunteer a few hours of their time? Recruiters note company culture is increasingly important as a deciding factor. For a good example of how to amplify culture, check out Elephants Deli’s hiring page at Elephantsdeli.com/about/careers. Telling it like it is. On your hiring page, feature a few two-to-three-minute videos from actual employees. These do not need high production value, in fact, phone-recorded videos can be more credible. Focus on describing what the actual job is responsible for, what they like about working for your company, and even what the challenges are. Keeping it real is essential. Bandon Dunes needed golf course maintenance staff and received support from the Southwest Oregon Workforce Investment Board to create this recruitment video: youtu.be/3SJ_GZ95pvM. Though more highly produced than your company might need, you can see how effective this first-hand narrative approach can be. Leveraging online training resources. The American Hotel & Lodging Educational Institute (AHLEI) offers online training at AHLEI.org/lodging to orient entry-level employees to their new roles before conducting on-site training. This approach can reduce the amount of supervisory training time needed and make the new hire more comfortable, increasing their desire to stay. Courses include front desk representative, kitchen cook, housekeeping attendant, restaurant server, and more. AHLEI and the National Restaurant Association also offer skill-building courses to help enthusiastic employees progress towards supervisory roles, while still working in their current position; visit ServSuccess.com for more information. Remember that your foundation, the Oregon Hospitality Foundation (OHF), also offers two online guest service courses–one which is specific to the pandemic’s service and safety challenges–at OregonGuestService.com. Getting to know your local WorkSource Oregon agencies who work directly with jobseekers. Funded by your taxes and therefore offering no fee assistance, these teams are dedicated to “…to effectively respond to workforce challenges through high-quality services to individuals and businesses, resulting in job attainment, retention, and advancement.” Do more than just place an ad with the office. Developing a relationship can have a big pay-off with support most hospitality employers do not even realize is available. Visit Worksourceoregon.org/about for more information. The Big Picture. When I wrote about this idea a few years ago, the strategy seemed like an interesting idea. Now it feels like an essential strategy in order to build a labor-source pipeline such as the healthcare, IT, and construction industry has done. How? Flex our collective economic and hiring impact, and gain attention from local workforce boards. The purpose of Oregon’s Workforce and Talent Development Board (Oregon.gov/workforceboard) is to “Advance Oregon through meaningful work, training, and education by empowering people and employers.” Its nine regional development boards identify the most economically impactful employers in their local communities and offer tremendous strategic and financial support to create tactics that help meet these employers’ needs. Find your local workforce development board at bit.ly/9-LWDB and see what industries are currently regarded as major sectors. You will find the hospitality industry is regarded key in only one of Oregon’s nine regions thus far. Until and unless the hospitality industry is recognized for the important economic role it has in the other eight regions, hiring, training, retaining, and advancing employees will continue to be our struggle alone, rather than engaging the expertise and funding support that Oregon’s workforce system offers. In fact, as a pilot program, OHF, in partnership with the Oregon Coast Visitors Association and with assistance from workforce board leader and ORLA member Zack Poole (Pig-n-Pancake), has built a growing relationship over the past four years with Northwest Oregon Works (NOW). This workforce development board serves Clatsop, Lincoln, Tillamook, Benton, and Columbia counties. Thanks to these efforts and NOW board support, the Leisure and Hospitality Industry has recently been recognized as a major sector, the first region in the state to do so. To understand more about the positive impact of this collaboration, read more at bit.ly/OHFwbpr. Weathering the Storm. While navigating through current workforce challenges, plotting a course toward an easier route can be feasible. See additional resources and learn more from OHF’s recent webinar, “Accessing Resources to Help Support Your Workforce Needs” at bit.ly/webinar052521. I welcome your ideas, questions, and comments. Reach me at WPopkin@OregonRLA.org. | Wendy Popkin, Oregon Hospitality Foundation Wendy Popkin is the Executive Director of the Oregon Hospitality Foundation, a nonprofit 501c3 dedicated to providing educational, training, and philanthropic support to Oregon’s restaurant, lodging, and tourism industry. Wendy is a 35-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.” OregonHospitalityFoundation.org Guest Blog | BYOD, Inc. Most of the conversations I am having with restaurant colleagues these days involve any number of terms: RRF, PPP, Covid-19, recovery, consumer confidence, and many more. However, at my own restaurants the conversations center around one thing: staffing. In 25 years, I’ve never seen an employment pool as shallow as it is right now. While the economy is seeing wonderful recovery (the unemployment rate fell by another .3% last month adding almost 550K jobs, and the economy grew by 6.4% in Q1 and continues to skyrocket), we in the hospitality industry are not experiencing the same boom. Reuters reports that 5.6% of restaurant workers quit their jobs in April (an all-time high according to Gordon Haskett Research Advisors) and the bureau of labor statistics shows the hospitality industry came out of April still down more than 2.8 million workers from where it was pre-pandemic, with an unemployment rate of 10.8% compared to the national level of 5.5%. On top of that, I haven’t spoken to an operator in months where the phrase “severely understaffed” doesn’t come up. Though there are multiple drivers (unemployment benefits, governmental pandemic regulations, large wage increases in industries that weren’t shutdown, etc.) behind this situation, and we can all debate them until we are blue in the face. The reality of the situation is that a smaller and shallower hospitality employment pool is here to stay. With that sobering fact readily apparent after the last several months, we also are hearing a lot from “experts” stating the only way to attract workers back is to raise wages. With efforts from groups like the IRC as well as state and national government to push a $15/hour minimum wage it seems a bit like the industry is being pushed into accepting this new reality by bully pulpit and the peanut gallery. The problem seems insurmountable, especially considering the fact that industry wide we lost 110,000 restaurants permanently last year and almost $240 billion. However, the building blocks of an alternative solution to “raising wages and just keep raising them” are already in many other industries. In the 1950’s the manufacturing and agricultural industries employed 1 in 3 Americans workers, but in 2009, it was closer to 1 in 8. What happened, you ask? Automation. We began to use machines, computers, and finally data to evolve how those industries work. Now I know I just lost some of you. For years people have told me how backward the restaurant industry is, and how technological behind we are. We’ve been slow to adopt new technologies and sometimes burned by the ones that we have. I hear the argument that while spending millions of dollars on technology might work for a big factory doing $1 million dollars a day in revenue, it can’t work for a restaurant doing $1 million in revenue annually. But that supposes that automation requires large physical infrastructure, expensive software programs, large implementation teams, and a number of other hurdles that make it very difficult for an industry that is made up of more than 60% independent operators to consider implementation. Automation is something that the restaurant industry has championed for years (just ask McDonald’s), but it has approached it from the standpoint of unit replicability, when what we need to focus on as an industry is how automation applies to a single unit. Simply put, are there tasks that technology can do (perhaps better than humans) that can be easily and inexpensively implemented? The answer is a resounding yes – with machine learning and artificial intelligence. Why couldn’t an AI build a schedule better than an assistant manager? Crunch data and predict sales and staffing at better rate? Coordinate your ordering for you? Essentially remove all of the mundane “office” jobs that an operator deals with on a daily basis so that they can focus on more important tasks? If a manager could skip 50% of their paperwork to spend more time training the limited staff that they already have (because an AI did it for them), could that staff begin to handle a higher workload? If consumer interfaces could start with technology as a welcome funnel (QR codes, AI engaged CRM’s that auto-seat customers) could that allow restaurant to do more with less staff? In the end, what I believe will come out of the pandemic is not necessarily higher wages, but a greater reliance on technology as an interface between management and staff as well as restaurants and their customers. Technology isn’t the only solution to the current job market, but it certainly seems like a more palatable one. | Samuel Short Sam is the Chief Strategy Officer for BYOD, Inc., a Restaurant-focused Artificial Intelligence company. Sam also owns a restaurant group in Michigan and has spent the last 25 years in the restaurant industry. He served on the board of the Michigan Restaurant and Lodging Association for many years. This guest blog was submitted by BYOD, Inc. For more information on guest blog opportunities, contact Marla McColly, Business Development Director, Oregon Restaurant & Lodging Association.
Update: The National Restaurant Association hosted a webinar June 17 to discuss recent developments relating to U.S. DOL/OSHA’s Updated Guidance and the Emergency Temporary Standard (ETS), revised CDC Guidance for Vaccinated Individuals, the EEOC’s recent update of its Guidance for Vaccination and Compliance with the ADA and GINA, and what state and local “Vaccine Passports” mean for restaurants.  [Originally posted March 21, 2021] - In response to a number of inquiries on this subject, ORLA has compiled various sources of information on the topic. Please note, the following information is provided for informational purposes only, and should not be construed as legal advice.
The Rundown: The vast majority of content reviewed on this subject urged caution. A number of exceptions exist within mandatory programs, including medical conditions, religious grounds and potential union bargaining (if applicable). Mandatory vaccination programs are subject to state and/or federal oversight (BOLI, OSHA, NLRB, EEOC) and can trigger program review and legal pitfalls, such as violating the Americans with Disability Act (ADA), the Genetic Information Nondiscrimination Act (GINA) and a host of potential medical, personnel and personal Data Privacy violations. Even if successful in navigating the external patchwork of state and federal agencies, an operator that chooses to adopt a mandatory vaccination program must then overcome internal operational issues, such as what steps must be taken when an employee chooses not to be vaccinated, how to then protect the rest of the workforce, reconfiguration of office space, schedule changes and the like. The Bottomline: While mandatory vaccinations are allowed, a mandatory vaccination program is not advisable. The downside seems too great of risk for operators large and small. Employers are encouraged however to promote employee self-education for vaccination acceptance, support voluntary vaccinations, follow the guidelines of local, city and state health authorities, provide their workforce the flexibility for designated group vaccination schedules and work with local Chambers and trade associations. Here is a list of resources providing information on vaccines in the workplace:
For questions, please reach out to your Regional Representative.  Guest Blog | GNSA What Employers Need to Know Payroll processing has a lot of moving parts. Before paying an employee, you must consider several variables, including the minimum wage, hours worked, overtime, allowed deductions, tax, and more. Understanding federal and state laws regarding payroll is essential to avoid disputes with employees and the government. Keep in mind that if you do not have the resources or bandwidth to understand the legislation or comply with it, an Oregon payroll service might be right for you. Here are vital items employers in Oregon need to know about payroll. Oregon Minimum Wage While the current federal minimum wage is $7.25 per hour, Oregon minimum wage figures are much higher, and can be dependent on a specific locale or city. The minimum hourly rate is $11.50 in urban areas, $12.00 in standard counties, and $13.25 in the Portland metro area. Oregon minimum wage law requires you to pay the most beneficial rate to the employee, which is the state minimum wage. The minimum wage requirement applies to all paid workers, including minors and employees on official training. It increases every July 1st, but this trend will change after 2022. Starting July 1, 2023, the state's minimum wage will increase depending on inflation as per the Consumer Price Index. This inflation-based minimum wage rate is becoming increasingly common in many other states now as well. Workdays and Hours Worked Requirements in Oregon A workday, according to Oregon minimum wage law, is a fixed period of 24 consecutive hours. On the other hand, a workweek is a specified period of seven successive days that occurs regularly. Businesses have to pay employees for all hours worked. Oregon's minimum wage law defines hours worked as all hours an employed person commits to their employer. This includes the time an employee is on duty at the employer's premises or engaged away. Further, Oregon recognizes work requested as well as suffered or accepted unrequested work as hours worked. If an employer doesn't want a worker to perform work, the employer must ensure the employee doesn't do it. Payroll Tax in Oregon Oregon requires employers in or operating within Oregon to withhold tax from wages paid to residents working in or outside the state. They must also do the same for nonresidents who deliver services in Oregon. An employer with paid employees in Oregon needs to register for a business identification number (BIN). Corporations without workers should also have a BIN to report remuneration for corporate officers. Oregon withholding taxes and federal taxes are due on the April 30. Unemployment and transit taxes are due on the last day of the month following a calendar quarter. If you pay federal taxes electronically, you should do the same for your combined payroll taxes. Oregon Requirements for Deductions from Wages Oregon has strict rules governing how an employer can withhold or deduct part of an employee's wages. As the employer, you can only make deductions if:
However, there are many instances where the state prohibits you from deducting or withholding any amount from an employee's wages. Examples include deductions to cover:
Oregon Pay Schedule Rules Every employer in Oregon must establish and observe a regular payday when they must pay all employees the wages due to them. However, section 652.120 allows you to enter into a written agreement with your workers to pay them at a future date. Typically, the payday should not extend beyond 35 days from the day you engaged an employee or since the last regular payday. Employers are free to establish and maintain more frequent pay intervals. Wage Payment Methods in Oregon You can pay your employees by cash, check, or direct deposit. A payment check should be redeemable at face value with no deductions by the employee's bank. If you want to pay via direct deposit, payroll card, ATM card, or any other electronic means, the employee must consent to it. Electronic payment methods should allow the employees to withdraw their net pay once cost-free. A worker who wishes to revoke their consent to electronic deposits must issue you with a written notice. The revocation becomes effective 30 days after you receive it. Oregon Employee Time Reporting Requirements Oregon requires employers only to compensate workers for hours worked. Therefore, you don't have to pay an employee for showing up or reporting if they don't work. Additionally, you don't need to pay a worker the minimum number of hours if you dismiss them before completing their shift. To read the full article (originally posted on gnsadmin.com April 5, 2021), including more info on travel time regulations, on-call time guidance, Oregon final paycheck requirements and statement of wages, visit GNSAdmin.com. About GNSA is a Payroll, Human Resource, and Benefits Administration firm specializing in serving the small to middle market. Started in 1997, GNSA has steadily grown from year-to year as more and more companies have identified GNSA as the premier outsourced service provider. At GNSA we believe that the strength of the United States economy resides in the small to mid-market, therefore GNSA has focused its efforts towards better serving this segment. This guest blog was submitted by GNSA and follows ORLA content submission guidelines. For more information, contact Marla McColly, Business Development Director, Oregon Restaurant & Lodging Association.
 NW Oregon Works Identifies Hospitality Industry as Major Sector of Economy
FOR IMMEDIATE RELEASE: May 10, 2021 Contact: Wendy Popkin, Executive Director Oregon Hospitality Foundation 503.331.7528 | wpopkin@oregonrla.org Wilsonville, OR – NW Oregon Works, one of nine regional workforce boards in the state, is the first to identify the hospitality industry as a major sector of their regional economy. The state’s workforce boards are entrusted with state and federal dollars to connect job seekers with training and certifications to meet industry demands. A map of the workforce board regions can be viewed here. “The strategic funding and priority decisions our board makes are based on employers’ workforce needs in our communities and positive outcomes an industry can contribute,” said Heather DeSart, Executive Director of NW Oregon Works, which supports Benton, Columbia, Clatsop, Lincoln, and Tillamook counties. “The Oregon Hospitality Foundation and the Oregon Coast Visitors Association worked hard over the past three years to help us understand the range of diverse employment opportunities the hospitality industry can offer to our residents, as well as the important role it has as an economic driver.” Oregon’s hospitality industry remains the second largest private sector industry behind health care, yet many of its employers are experiencing the workforce recruiting challenges incurred by COVID’s impact, as are other consumer-facing businesses. The industry’s positive impact on local and state economies, and its ability to provide a low barrier to entry for first-time and less-skilled job seekers who can gain experience and a high opportunity to advance, make the hospitality industry’s recovery critical as part of Oregon’s overall pandemic economic recovery plan. “Our foundation’s mission is to support the workforce, education, and philanthropic needs of Oregon’s hospitality industry,” said Wendy Popkin, Executive Director of the Oregon Hospitality Foundation. “We use a variety of tools including nationally accredited certifications that help provide a skills-based pathway from entry level positions to executive positions that pay six figures. We are thrilled about this growing collaboration with NW Oregon Works and its agency partners to serve beside the Oregon Coast Visitors Association (OCVA) as conveners for our sector’s strategies.” Addressing workforce shortages is commonly a team lift involving key stakeholder organizations reliant on a steady flow of both job seekers and job openings. As part of this new strategy, expert education partners are also involved such as Chemeketa Community College who offers all its hospitality course and degrees online, and the National Restaurant Association and the American Hotel & Lodging Association Educational Foundation who have received and administered numerous grants from agencies such as the Department of Labor. “OCVA’s major role in the coastal tourism industry is to align and support partnerships between communities and partner resources,” said Arica Sears, Deputy Director of the Oregon Coast Visitor’s Association. “The recent identification of leisure and hospitality as a major sector speaks to the collaborative and forward-thinking partners that NW Oregon Works and the Oregon Hospitality Foundation are, and we couldn’t be more grateful.” Workforce shortages continue to be cited by restaurant and lodging employers as the number one issue facing their business. The Oregon Hospitality Foundation will host a webinar highlighting tools and partnerships that can assist with these challenges on Tuesday, May 25th from 2-3:30 p.m.; learn more and register here. For more information on the efforts of the Oregon Hospitality Foundation please visit OregonRLA.org/foundation. ### The Oregon Hospitality Foundation, a nonprofit 501c3, strives to support the workforce, education, and philanthropic needs of Oregon’s hospitality industry, Oregon’s second largest employer, which before COVID-19 provided over 180,000 paychecks to working Oregonians. The Governor’s announcement ending Extreme Risk in 15 counties will help restaurants at a critical time ahead of Mother’s Day – typically the top sales day of the year.
FOR IMMEDIATE RELEASE: May 5, 2021 Contact: Jason Brandt, President & CEO, ORLA 503.302.5060 | jbrandt@oregonrla.org Wilsonville, OR– Oregon restaurants struggling to survive welcome Gov. Kate Brown’s recent announcement ending the Extreme Risk category for 15 counties, allowing them to resume some indoor dining ahead of their busiest day of the year – Mother’s Day. On Tuesday, Gov. Brown stuck to her commitment to use statewide metrics announcing that because COVID-19 hospitalization rates have leveled, restaurants and their patrons can return to limited indoor dining starting Friday, May 7. “With Oregonians continuing to get vaccinated each week, my expectation is that we will not return to Extreme Risk again for the duration of this pandemic,” Brown said. This is welcome news to the thousands of local restaurants barely holding on during the pandemic recession.Oregon has seen more than 1,000 restaurants close in the past year. “With indoor dining coming back online across Oregon, ORLA’s focus now moves to two crucial fronts – supporting efforts to continue relaxing restrictions and finding solutions for lodging and restaurant employers struggling to get their employees back on the schedule,” said Jason Brandt, President & CEO of the Oregon Restaurant & Lodging Association. “The workforce shortage crisis is the challenge of our day outside government restrictions and it’s a national crisis. We look forward to working with our national partners on legislation to turn extended unemployment benefits through September into upfront cash bonuses to accelerate the industry’s recovery.” Restaurant and lodging operations continue to take all necessary precautions to ensure the safety of their employees and customers. Oregon public health officials have confirmed only 3% of the new COVID-19 cases were traced back to restaurants and bars while most of the new cases are attributed to schools. “Now that everyone older than 16 is eligible, help us move away from future government restrictions by getting vaccinated. And please continue to support local restaurants this Mother’s Day by celebrating at your mom’s favorite place,” said Brandt. For more information on the efforts of the Oregon Restaurant & Lodging Association please visit OregonRLA.org. ### The Oregon Restaurant & Lodging Association is the leading business association for the foodservice and lodging industry in Oregon, which before COVID-19 provided over 180,000 paychecks to working Oregonians. Restaurant Operators Remain Baffled by Disproportionate, Inequitable Restrictions
FOR IMMEDIATE RELEASE: May 3, 2021 Contact: Jason Brandt, President & CEO, ORLA 503.302.5060 | jbrandt@oregonrla.org Wilsonville, OR– This past week, Oregon State Epidemiologist Dr. Dean Sidelinger provided a COVID update to the Oregon Senate Committee on Health Care alongside Oregon Health Authority Director Patrick Allen. As part of the official testimony, Dr. Sidelinger and Director Allen were asked a series of questions by members of the State Senate serving on the committee. Of particular importance was the answer to a question about environments deemed responsible for increased case counts. Dr. Sidelinger referenced spread in multiple settings and cited 257 new outbreaks during the course of the past week. He said 30% of cases are attributed to single case outbreaks associated with schools, 12% are attributed to two or more case outbreaks associated with schools, 4.5% of cases are attributed to recreational sports and sports teams, and only 3% are traced back to restaurants and bars. Director Allen also shared 60% of cases are sporadic with no additional information about where they originated. Testimony continued including a summary statement from Director Allen who stated, “kids going back to school has led to more coronavirus, just not in school. It’s everything around it.” If restaurants are not a leading cause of spread, owners and operators across the state are baffled why thousands of restaurants in 15 counties have indoor dining bans. “It is clear from testimony that schools, not restaurants, are driving the overwhelming majority of new COVID cases,” said Jason Brandt, President & CEO of the Oregon Restaurant & Lodging Association. “Nonetheless, restaurants, which are taking the necessary precautions to ensure the safety of their employees and customers dining indoors, are shut down indoors at thousands of locations across 15 counties despite a lack of evidence to suggest they’re the source of spread. You can’t justify putting thousands of people out of work in an entire sector of the economy when there’s no evidence it’s contributing to the spike in cases. It makes no sense.” While the Restaurant Revitalization Fund will help some restaurants, the demand and urgency for aid far outpaces the amount of funding available. The Small Business Administration admitted they expect the federal funds to go quickly as restaurants across the country struggle. For more information on the efforts of the Oregon Restaurant & Lodging Association please visit OregonRLA.org. ### The Oregon Restaurant & Lodging Association is the leading business association for the foodservice and lodging industry in Oregon, which before COVID-19 provided over 180,000 paychecks to working Oregonians.  A New Training Tool Can Help
A picture is worth a thousand words. Excited and Cautious, Ready and Scary sums up the attitude of guests who may soon be walking through our doors for the first time in a year. Increasing numbers of home-bound travelers are tentatively scheduling vacations while many take-out diners seek to enjoy a meal somewhere inside other than home. Still, top of mind for most people who have stayed home since the pandemic’s first lock-down is safety. Tripadvisor's research on travelers’ booking criteria in 2020: 92% said “Cleanliness is the most important factor in selecting accommodations.” According to an OpenTable survey, a high percentage of consumers indicate that they make their dining choices based on the comfort level they have with a restaurant’s safety protocols. YOU may be confident about the procedures you have put into place, but how can you help make your potential customer feel comfortable enough to venture out for the first time? Research shows that how you communicate pre-arrival is exceptionally important to ease concern. Best Practice: Just as you have probably expressed on your own website, both Tripadvisor and Yelp have added space for businesses to describe their Covid safety practices. Balanced messaging is important, however. Having an enjoyable experience is, as it always has been, the motivation for travel and for dining out. While using the word ‘contactless’ can convey a good safety practice, might it also sound sterile to someone who is yearning to break out of forced isolation? Describing what guests can expect in terms of safety and enjoyment is consistent with hospitality that distinguishes a property. Read remarks from a few properties that are highly ranked, and you will notice comments such as, “though the confirmation said that amenities could be limited, we appreciated they told us that the pool was available by reservation so social distance could be maintained and we could still use and enjoy it....” Or, perhaps, “because of Covid, while it wasn’t the same busy and high energy atmosphere we had previously enjoyed, our server went out of his way to be extra-friendly and the food was as delicious as always so we will continue to return." Emphasizing that you seek to provide both a safe and enjoyable atmosphere is the balance that many customers seek not only to make, but to keep, their reservation. Ensuring that guests experience both will boost confidence and return intent. What If? Have we ever been as aware of the CDC or FDA as we all are these days? With this kind of emphasis, you can anticipate that many guests will be very observant about how closely your team follows recommended safety practices and even compare yours to other locations they have visited. Being a germaphobe is not as nerdy as it used to be. A friend shared with me that, after observing how hastily a bus person wiped down the table when a diner left, she decided not to stay because it did not seem very thorough for Covid cleanliness concerns. Another friend told me that they chose a hotel based on the property’s Covid Safety Health Pledge. After noticing some cobwebs in their room, however, they felt nervous about how closely that pledge was followed, and they regretted their travel plans. She has not traveled since. I wondered if their reactions might have been different if they had conveyed their concerns to a service person who was able to respond and re-instill confidence? I realized that the situation was similar to any complaint about a misstep and that confidence may have been recoverable if handled correctly. At least there would have been a chance, anyway. The walk away is probably a forever lost opportunity and the potential word of mouth even worse. Best Practice: While cleaning used to be something we did in the background away from guest sight, we now realize that allowing customers to see it in action can be a confidence builder. Seeing is believing. What plans do you have in place with your team members to address guest observations that may be similar to the concerns voiced by my friends? No matter how much we plan and practice, there are bound to be at least a few protocol missteps and/or encounters with highly sensitive guests. Are your associates as confident with words and actions they should take to address a guest’s safety concerns as they would be with typical pre-Covid complaints? Anticipating challenges and preparing credible responses can help repair a guest’s confidence and ensure that your safety goals are met. New Resource: The Oregon Hospitality Foundation, ORLA’s nonprofit 501c3, has just released a new and on-demand video-based training tool, Providing Service While Supporting Safety. The course addresses opportunities like those mentioned above. Four challenging scenarios are portrayed, communication, credibility, compliance, and creating a positive experience. Participants first watch an example of an ineffective service response which results in a negative guest experience. This is followed with narrative coaching and a more effective service approach is portrayed ending with discussion questions. Both restaurant and hotel versions are available, each with helpful worksheets, and both are offered with a Spanish subtitle option. Since time is a premium, scenarios can be viewed individually in less than 15 minutes. Course access is via sliding scale donation, group codes and tracking are also available. See more at OregonGuestServiceSafety.org. What’s next? A recent Destination Analysts report provides rational optimism about our industry’s recovery, with all momentum tied to the lessening of safety concerns. In the February 22, 2021 report, they note “Each week more Americans have been vaccinated as well as know others who have, more trips in the short term appear… As COVID-19 hospitalizations continue to decline after their January peak, Americans’ optimism about the month ahead soared an additional five percentage points in the last week, reaching another record high. Now 44.2 percent feel the pandemic situation in the United States will improve over the next four weeks...” While we all realize that turnaround will take time, earning and retaining consumer confidence in our industry’s safety practices, as well as creating positive experiences, will be essential to continuing momentum. | WENDY POPKIN, OREGON HOSPITALITY FOUNDATION About Wendy Popkin is the Executive Director of the Oregon Hospitality Foundation, a nonprofit 501c3 dedicated to providing educational, training, and philanthropic support to Oregon’s restaurant, lodging, and tourism industry. Wendy is a 35-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.” OregonHospitalityFoundation.org DHS considering supplemental H-2B seasonal guest-worker visas
The Department of Homeland Security is “taking a very close look” at whether to issue supplemental H-2B seasonal guest-worker visas for the coming summer months. H-2B visas are reserved for seasonal jobs outside of the agriculture industry, such as landscaping, resorts, and seafood processing, with demand highest in the spring and summer season. A recent Cato Institute REPORT entitled, “H-2B Visas: The Complex Process for Nonagricultural Employers to Hire Guest Workers,” correctly concludes that the program is overly complex and burdensome and should be streamlined and reformed to benefit both employers and guest workers alike. The American Hotel & Lodging Association is part of the H-2B workforce coalition whose focus is on three strategic areas right now:
Read the coalition's letter to Secretary Mayorkas on supplemental visas. ORLA recently posted a press release on workforce shortages in the hospitality industry, "Oregon hospitality positions are coming back online but where are the workers?" Oregon Employment Department data shows approximately 136,000 Oregonians are actively looking for work. Even so, hospitality operators are having great difficulty finding applicants who follow through and take open positions within restaurant and lodging establishments in regions across the state. We reached out to the Oregon Employment Department for additional insights on what resources are available to assist our industry in addressing this challenge. The following is their response: The Employment Department is committed to helping unemployed workers, with benefits and with finding new jobs and careers, and equally committed to helping businesses find qualified employees, all around the state. We know that business are struggling, and that there are still many struggles facing employers, and workers, financially and in terms of keeping themselves and others safe while the pandemic, although on a much better path now, still continues. Some of the steps that job seekers can take to find a job include:
We recommend that employers post job listings on www.iMatchSkills.org, which will prompt our staff to follow up with the employer or to directly post the job listing (after employer validation) depending on the employer’s entry responses. For employers with at least minimum recruitment sizes, we are providing additional support, such as Virtual Hiring Events (when at least 1-2 employers have multiple openings) and Drive Thru Events with COVID-19 safety precautions in place (when 6-10 employers have multiple openings). Employers interested in these business services should contact Adalberto Rubio. If employers are having work offers turned down without a COVID-19 related reason, let us know. People can continue receive benefits if they turn down an offer of work because of a COVID-19 related reason (listed below), but if the work is suitable for them and they do not have ‘good cause’ for refusing it, they are not eligible for benefits. We want employers to tell us when that happens so we can follow up and ensure benefits are going to those who meet eligibility requirements, including accepting offers of suitable work. Someone may have a COVID-19 related reason if they are:
It may also be useful to remind your members that Work Share can be used to recall workers part time, and the recent federal legislation extended the federal payment of those Work Share benefits through September 4, 2021. More information can be found here. Webinar Recording: What Employers Need to Know About Oregon's Work Share
In case you missed it, ORLA co-hosted a webinar on Feb. 25, 2021, with representatives from Work Share. Access more information here: Oregon hospitality positions are coming back online but where are the workers? FOR IMMEDIATE RELEASE: March 9, 2021 UPDATE: 3.17.21 - Response from the Oregon Employment Department Contact: Jason Brandt, President & CEO, ORLA 503.302.5060 | JBrandt@OregonRLA.org Wilsonville, OR– According to the Oregon Employment Department, approximately 136,000 Oregonians are actively looking for work. Even so, hospitality operators are having great difficulty finding applicants who follow through and take open positions within restaurant and lodging establishments in regions across the state. As vaccination rates continue to improve with more supply on its way, hospitality businesses are looking ahead to the busy Spring and Summer seasons with plans to bring some of the lost jobs in the industry back online. In a March article available on qualityinfo.org, regional economist Guy Tauer of the Oregon Employment Department describes the drop off experienced in the hospitality industry. “From December 2019 to December 2020 the leisure and hospitality sector shed 38.7% of payroll employment, compared with a loss of 9.1% across all Oregon industries.” With such a steep dive in employment numbers and substantially high levels of Oregonians searching for work, operators are expressing unexpected challenges in identifying their next teammates for crucial roles in their businesses. “Oregon’s restaurant and lodging industries get a bad rap due to the size and scope of entry level positions available within our industry,” said Jason Brandt, President & CEO of the Oregon Restaurant & Lodging Association.“But make no mistake – advancement opportunities in many companies across our industry are considerable for those pursuing careers beyond desired part-time work and those career opportunities can come with six figure salaries for managers in both restaurant and lodging settings.” Outside of career opportunities, the hospitality industry has long been acknowledged as America’s training ground where our youth and those returning to the world of work can hone their interpersonal skills. “Many Oregonians, including myself, started their career working in restaurants,” said Tauer. “Those skills, such as getting along with coworkers, showing up ready and able to put in a full shift, providing quality customer service and countless more, are essential and transfer to many other industries and jobs.” You can view Guy Tauer’s full article on the Oregon Employment Department website. Recently the Oregon Restaurant & Lodging Association reached out broadly to industry operators across the state to learn more about their challenges recruiting staff. The response was considerable. A small collection of responses from operators across Oregon regarding their workforce shortage challenges are noted below: “Hood River is a seasonal town. Our spring staff-up for restaurants is always a challenge. This year, however, is unlike any other. On top of the difficulties from COVID closures we face scarce options for capable hires. Our ability to recover, ultimately to survive this past year is at grave risk.” - Ben Stenn, Celilo Restaurant & Bar, Hood River “It has always been more difficult to recruit kitchen staff but now it's harder than ever. Even with a 50/50 tip split between front and back-of-the-house providing $25-$30/hr., applicants are few and far between. We have had a number of applicants tell us they are only applying so they can stay on unemployment. I feel like there needs to be more checks and balances to get people back to work and off unemployment as jobs are becoming available again.” - Colin Rath, Migration Brewing Co., Portland “Pig & Turnip as well as the business owners I have talked to recently are all struggling to find employees ready and willing to work. We currently have several job postings, and instead of the 75+ applications we normally get for a job, we have received two legitimate applications over the span of 12 days.” - Natalie Sheild, Sheild Catering and Pig & Turnip, Springfield “For the first time, in 27 years, I have positions in housekeeping and the front desk unfilled for almost a year. Never have I spent so much on ‘Help Wanted’ ads.” - Peggy Backholm, Bandon Inn, Bandon “Unemployment benefits and government stipends have made it excruciatingly difficult to rehire and hire people to work for our restaurants. Small, independently owned businesses like ours strive to pay competitively and continue to do so despite constraints mandates have put on how we can operate our restaurants. These difficulties make me fear for the likelihood of survival for in-state restaurants moving forward.” - Andy Rhine, Cascade Lakes Brewing Co., Bend “Like many of our colleagues in hospitality, we are currently experiencing some new challenges with recruiting. There were a number of individuals that switched industries during the early part of the pandemic when it became clear that it was a crisis that was not going to resolve quickly.” - Cari Shafer, Oxford Suites, Pendleton and Hermiston “We have been advertising available jobs since we opened again June 2020. It makes no sense that the Lincoln County unemployment rate is still high as most employers in the area are currently advertising for available work opportunities. This is the worst we have seen in 23+ years and we will have to shutter room inventory this summer if we are not able to fill available positions.” - Drew Roslund, Be Our Guest, Inc. and Overleaf Lodge & Spa, Yachats For a full list of responses from industry operators around the state (sorted by region), see below. “It is clear employers are anxious to welcome back new and former employees as the industry works to fill everything from low barrier to specialized positions,” said Wendy Popkin, Executive Director of the Oregon Hospitality Foundation charged with the advancement of careers in hospitality. “The challenge seems to be in getting the word out about available jobs and matching those opportunities to job seekers. Hopefully the latest job availability intelligence will help our industry continue to strengthen its relationship with the Oregon Employment Department as we seek to facilitate more connections between job seekers and growing opportunity in our state’s hospitality industry.” For more information on the efforts of the Oregon Restaurant & Lodging Association please visit OregonRLA.org. ### The Oregon Restaurant & Lodging Association is the leading business association for the foodservice and lodging industry in Oregon, which before COVID-19 provided over 180,000 paychecks to working Oregonians. Hospitality Industry Responses on Workforce Shortages (by Region)
HOOD RIVER / THE GORGE “Yes, here in Hood River we are experiencing a hiring frenzy. Combine that with a workforce that can’t afford to live in Hood River and workforce that has been able to live off unemployment assistance and you have a recipe for disaster. Basically, while I appreciate the efforts, ‘the wheels of government turn slowly.’ While they are debating the newest relief package, employers are starting to look for new hires. What we need now is a program that will wean the labor pool off the government unemployment and get them back out there applying for jobs." - Andrew McElderry, Skylight Entertainment Inc, DBA Andrews Pizza-Skylight Theater-Hood River Cinemas, Hood River “Solstice is both feeling the pain of labor shortages for both the present level of business and for planning for the future. We currently cannot staff to the latest capacity allowances. Solstice needs guests in seats to recover from the last 12 months of revenue loss. We are very concerned that we will not be able to staff to our annual seasonal ramp up. Our survival is dependent on the anticipated Summer business. If we do not capture the business that is here in the summer months, we nervously enter the slow season with no cash reserves. This would leave us dependent on government subsidies, which we assume will have dried up by then. Over the last 12 months many of our tenured staff have decided to leave the hospitality business to seek out 9 to 5 jobs. In addition to those that have entirely left the sector, those who are currently unemployed are receiving higher government subsidized incentives to stay out of the workforce.” - Aaron Baumhackl, Solstice Wood Fire Cafe and Bar, Hood River “It’s a frustrating situation when you actually hire a cook and they don’t even show up (or call) on their start date. If we don’t have a cook, we don’t have a restaurant.” - Leslie VanSickle, The Dalles Country Club, The Dalles “Hood River is a seasonal town. Our spring staff-up for restaurants is always a challenge. This year, however, is unlike any other. On top of the difficulties from COVID closures we face scarce options for capable hires. Our ability to recover, ultimately to survive this past year is at grave risk.” - Ben Stenn, Celilo Restaurant & Bar, Hood River "We are only able to offer limited days and hours due to the shortage of applicants for all of our kitchen staffing needs. Until we can hire more staff, we are unable to fill our current reduced seating capacity and on line orders due to this shortage, as well." - Lisa Merkin, Pub General Manager, Full Sail Brewing Company OREGON COAST “We are definitely seeing an increased difficulty filling our positions… I fear we are creating a culture unreasonably dependent on assistance when the means to support themselves is available. The drain on those of us struggling to maintain businesses may very well crush so many that when people finally have to return to work, they may find they have waited too long." - Sharleen Hughes, Inn at Lincoln City, Depoe Bay “Finding quality employees on the coast is always a challenge but even more so now. With shuttered restaurants reopening, it has increased the challenge in a super tight labor force.” - Frank Squillo, Wanda’s Cafe + Bakery, Nehalem “I hope the Legislature will look at the honest intentions of employers to run their business safely in contrast to those who are abusing government programs.” - Mark Tolan, Seaside Vacation Homes, Seaside “Staffing shortages in our market is making operating our business effectively increasingly difficult. Affordable and available housing is one of the biggest challenges facing our industry as we seek to attract and retain employees.” - Diana Steinman, VIP Hospitality Group, Lincoln City [click "Read More" to view entire list of responses]  Hospitality and Tourism Professionals to Embark on Experiences of a Lifetime
Wilsonville, OR – In partnership with Travel Oregon and the Oregon Destination Association, the Oregon Restaurant & Lodging Association (ORLA) is proud to announce the launch of Year 2 for the Oregon Tourism Leadership Academy (OTLA). Participants will begin their first multi-day program experience in Eastern Oregon, April 28-30, 2021, pursuing in-depth experiences and knowledge that will elevate their passion and excitement for our state’s extraordinary offerings. The deadline to apply for the class launching in 2021 is Friday, December 4, 2020. “Much has changed in our world since the inception of the program and we're seeing incredible things happen with the current program participants who are half way through the inaugural year experience," said Jason Brandt, President & CEO for the Oregon Restaurant & Lodging Association. "The value of program experiences and professional connectivity created by the program will provide lasting benefits to those accepted to the program each year.” OTLA has spent great deal of time and attention into keeping all participants safe in the age of COVID-19 and are committed to refining all logistics and experiences each year to protect the integrity of the program and the value it brings to those involved. The Oregon Tourism Leadership Academy is a new experiential learning program targeted to tourism professionals seeking to polish their leadership and professional skills and make positive and lasting contributions to the state’s tourism economy. An advisory committee of tourism industry representatives helped shape the development of the program through a shared vision of cultivating stronger champions for Oregon's tourism industry. The program consists of four multi-day excursions to be completed over the course of a year. ORLA has been intentional in its pursuit of activating industry champions and the OTLA program supports that goal. The academy provides a compounding benefit of bringing people together for learning through experiences and empowering them to make lasting contributions to Oregon’s tourism and hospitality industries. Participants will create lifelong relationships and networking pathways through their connections. For more information on the Oregon Tourism Leadership Academy, visit OregonRLA.org/OTLA. ### The Oregon Restaurant & Lodging Association is the leading business association for the foodservice and lodging industry in Oregon, which is comprised of over 10,220 foodservice locations and 2,000 lodging establishments with a workforce of 183,191, and a total economic impact of $13.8 billion in annual sales for Oregon.  A Family of Hardworking Winners
“Find a group of people who challenge and inspire you, spend a lot of time with them, and it will change your life." – Amy Poehler, actress Many of us who have been around for a while refer to those in our industry as our “Hospitality Family.” The more someone works around those who are committed to service, the more connected and inspired they themselves often become. With the onset of the pandemic, never has the innovative spirit, business savvy, and caring soul of our ‘family’ been so challenged. Our team at the Oregon Hospitality Foundation (OHF) and the Oregon Restaurant & Lodging Association see the daily struggles of our hospitality business partners and have been inspired by the innovative solutions launched in response. Encouraged by these efforts to address their business’ and community’s needs, we too have initiated proactive efforts in support. FOUNDATION INITIATIVES In my last article, I mentioned that the foundation’s Board of Directors took steps to strengthen our organization, including: renaming ourselves the Oregon Hospitality Foundation, expanding our mission to support philanthropic projects, launching new fundraising programs, and creating new training support appropriate to current needs. What’s happened since? New Training We have received requests for training assistance with the unique guest service and communication difficulties currently being experienced because of the pandemic. In response, we are creating an online series of easily digestible micro-sessions that share tips on how associates can provide positive service while still supporting safety protocols. The theme, ‘an ounce of prevention is worth a pound of cure,’ focuses on helping prevent uncomfortable scenarios from escalating and causing unwelcome consequences by anticipating potential scenarios and practicing responses. Topics include;
We are grateful for a grant from Travel Oregon, sponsorship from Dutch Bros Coffee and EPB&B insurance, and our partnership with Togather Restaurant Consulting and VPW Media for their project support. We expect the series to be released in early fall. See release updates at OregonGuestServiceSafety.org. Takeout and A Movie Fundraiser Currently, we have raised and donated money to fourteen restaurants throughout the state who are providing a variety of solutions for helping feed those with food insecurity. Many of these restaurants are working to incorporate ongoing food support as part of their business model. Read more about these folks who are working hard to help change people’s lives by providing them with caring meals in our Champions article on page 16. You can also see a press release summary at bit.ly/OHFhelpawards. Additional awards are still available, see the application at OregonRLA.org/takeoutapp. We also collaborated with Cycle Oregon and Filmed by Bike to present a film festival and Q&A that focused attention on the economic benefits of the hospitality and tourism industry to Oregon’s communities and now our industry’s own critical need for public support. A portion of the event’s proceeds were donated to the Cycle Oregon Fund, a grant program that supports projects including tourism and community projects particularly in rural areas. Education Top of mind for many families are the myriad of struggles encountered in coping with the new demands of virtual education for students, parents, teachers, and our entire education system. We have been actively involved with discovering and creating resources for those who use our workforce training and Career & Technical Education (CTE) curriculum, such as ProStart. One example was our partnership with Rouxbe, an online culinary school for professionals, to provide their academic resources and videos to ProStart schools on a free trial basis and later for reduced fees. We are also seeking sponsorships and grant funding that will enable us to provide online and on-demand videos to support teachers’ virtual curriculum needs. The vision is to feature industry colleagues who will highlight various aspects such as job opportunities, facility tours, career pathways, customer service techniques, new safety protocols in place, and/or offer engaging skill-building demonstrations. Additionally, we are collaborating with Chemeketa Community College, the Oregon Coast Visitor’s Association, and the state’s workforce boards to ensure that quality hospitality training is available and accessible online, particularly for entry-level and supervisory positions. The goal is to help employees ‘hit the ground running,’ in order to reduce onsite training time needed and offer immediate value to employers. RESILIENCE I have yet to find the right words that portray my realistic recognition of the enormity of current challenges, particularly for our industry, nor my optimism that we will eventually recover. However, no one knows how to work harder than our Hospitality Family, so maybe the quote below is appropriate and helps explain my optimism about the outcome of our efforts, together. “As much as talent counts, effort counts twice.” - Angela Duckworth, American academic, psychologist and popular science author HOW YOU CAN HELP Unfortunately, looking toward the upcoming fiscal year, the foundation anticipates a 75 percent drop in revenue due to contract and sponsor funding reductions from affected partners. Your in-kind and financial contributions are greatly appreciated so that we may sustain and continue our good work. You can donate today at bit.ly/OHFDonation. Thank you. | Wendy Popkin, Oregon Hospitality Foundation About Wendy Popkin is the Executive Director of the Oregon Hospitality Foundation, a nonprofit 501c3 dedicated to providing educational, training, and philanthropic support to Oregon’s restaurant, lodging, and tourism industry. Wendy is a 35-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.” OregonHospitalityFoundation.org Free Professional Development and Food Safety Courses Offered by the Restaurant and Lodging Industry and Scholarships for Continuing Education Coronavirus is on everyone’s mind as its effects are being felt around the world. We are all concerned for the health and safety of our families, friends, and colleagues. While positions in hospitality, like many industries, may be currently unavailable for employment, ours is one that that is known for its particular resilience. When it is once again safe, we believe that there will be pent up desire to travel and to dine out. These desires will create a need to hire skilled employees who can ‘hit the ground running’ and can fully participate in the evolving business models that are being created. The American Hotel & Lodging Foundation (AHLA Foundation) and the National Restaurant Association Education Foundation (NRAEF) are both offering complimentary access to several food safety and professional development online courses detailed below. The intent is to help support hospitality employees who are finding themselves at home with time to invest in their education, but who are lacking the funds to do so. Courses are focused on the foodservice and hotel industries. Scholarships are also being offered to hotel industry employees to help them pay for AHLA certifications that are not being offered for free and/or to pursue education goals such as earning a GED. Questions about eligibility: Q: Who is eligible to take each of the free courses offered? A: Anyone who would like to take these courses may take them! Q: Is there a limit to the number of courses someone can take from each entity? A: There are no limits to how many courses someone may take. Q: Who is eligible for a scholarship offered by the American Hotel & Lodging Foundation? A: Please see the two different types of scholarships, and the qualifications for each, below. More information about free training and scholarships can be found here: OregonRLA.org/freetraining. We are proud to be partners in an industry that is seeking to take care of our furloughed employees in many ways, including this offer. We appreciate you sharing with anyone who can spread the word to individuals who can benefit. Thank you, Wendy Popkin, Executive Director Oregon Restaurant & Lodging Association Education Foundation  March 18, 2020
Contact: Glenda Hamstreet, Executive Coordinator Oregon Restaurant & Lodging Association 503-705-0779; ghamstreet@oregonrla.org Oregon Restaurant & Lodging Association responds to COVID-19 impacts on restaurant and lodging industries Wilsonville, OR. – In light of increasing concerns around the spread of the coronavirus (COVID-19) and recent executive orders from the Governor’s office, the Oregon Restaurant & Lodging Association (ORLA) is making every effort to address challenges facing the restaurant and lodging industry. The lodging and foodservice industry is the second largest private-sector industry in Oregon behind healthcare and is one of the hardest hit by coronavirus-related shutdowns and policies. ORLA represents approximately 2,600 members, including over 10,220 foodservice locations and more than 2,000 lodging establishments in Oregon. “The social distancing mandates put into place by the Governor are an important step toward ensuring the health and safety of all Oregonians,” ORLA President and CEO Jason Brandt said. “However, we cannot forget about the many families and workers whose lives depend on restaurants, lodging operations, bars, wineries and brewpubs. The foodservice and lodging industries are already seeing unprecedented numbers of layoffs as restaurants temporarily close their doors and hotels see significant declines in occupancy.” ORLA is encouraging Oregonians to support local restaurants and hotels by ordering takeout or delivery or by purchasing gift certificates. “Now is the time for our state to support local restaurants and hotels. If we can’t eat out, now is the time to eat in,” said Brandt. “Our industry is resilient and will get through these trying times, but we will need the help of our customers and state and local officials to do so. When purchasing gift certificates for hotels and restaurants, make sure the cash from your purchase is being received immediately by the business so they can save as many jobs as possible.” For many restaurants, the only viable option following the Governor’s executive order was to temporarily close and lay off staff. ORLA is making every effort at this time to ensure workers and restaurant owners have the relief they need to protect jobs and ensure they are able to re-open their doors once the COVID-19 restrictions have passed. “Our entire team at ORLA is working around the clock with state and local officials to facilitate job protection and business continuity. We have open lines of communication with the Governor’s office, the City of Portland and other public officials to work toward solutions that will mitigate the economic impacts the industry is facing at this time,” said Brandt. In the past two days, Brandt has participated as an active member of the Governor’s Coronavirus Economic Advisory Council and presented comprehensive testimony alongside Director of Government Affairs Greg Astley to the Joint Special Committee on Coronavirus Response. Media can obtain a copy of the comprehensive report here: COVID-19 Economic Impact on Oregon Hospitality Industry (updated 3.19.20). Over the last month, hotels have seen steep declines in occupancy as events are cancelled and guests are cancelling travel plans. Travel in the Portland area is reported to be down 50% already in March and one hotel in Bend reported a loss of $600,000 in one week this month. “If lock downs and shelter in place are put in effect, it is important the Governor, City Officials and the Legislature look at hotels as ‘Essential Services’ for planning purposes,” said Brandt. “People who are traveling or stranded will need accommodations.” Nationally, COVID-19 is expected to result in a loss of 2.8-3.4 million jobs in the hotel industry and a decline to 25% occupancy nationwide. By comparison, the recession of 2001 and 9/11 saw 400,000 jobs lost and a decline to 59% occupancy, while the recession of ’07-’09 saw 470,000 jobs lost and 54% occupancy. “Everyone in the hospitality industry is struggling right now. Many hotels and restaurants are having to lay off employees due to a loss of business. It is vital that federal, state and local authorities make every effort to protect those who depend on the industry for their livelihood. The need for a collective sense of urgency in driving relief solutions for small businesses and employees cannot be overstated,” said Brandt. ORLA will continue to provide comprehensive updates and resources for the restaurant and lodging industries on their website through the duration of the pandemic: https://www.oregonrla.org/covid19_info.html.  The bottom line. Everything affects it, including employee turnover because of increased labor costs like training and supervision. Creating a culture that keeps employees engaged will improve retention, which in turn can help stabilize labor costs. Keeping a stable team has also been shown to increase guest satisfaction via consistent service and product delivery, which can improve loyalty and return. Sounds good in theory, so what best practices have been implanted that show this positive ROI? If you haven’t already, check out our series of video interviews of hospitality members who have improved retention through a variety of approaches. You can find these at OregonRLA.org/WorkforcePractices.
For this issue, we are pleased to share an owner’s perspective of their successes in retention efforts implemented throughout their portfolio of properties. EMPLOYEE RETENTION IN THE HOTEL INDUSTRY Attracting and retaining employees has the same importance as attracting and retaining guests. In the hotel industry, the turnover rate for employees is very high. If we consider the energy needed, as well as the cost to replace an employee, it becomes clear that it is better to retain employees than to hire and train a new employee. The process starts with proper labor plans and then targeting the right people. During the interview process we make sure to look for people who will fit in with our culture. As most of our properties are on the Oregon Coast, there is always a labor crisis, especially during the summer. Unlike Portland or other cities where there is a good supply of part-time employees and students, the Oregon Coast depends on the local market. We have been involved in the hospitality industry on the Oregon Coast for nearly 10 years. We started with one hotel in Seaside and now we co-own 13 hotels – two of which were in the list of 100 Best Destinations in Oregon in recent years. We have employees who started front desk or housekeeping positions and have grown with us and are now serving in positions like director of operations, marketing or maintenance head. One of our marketing managers was even recognized as the Employee of the Year by the Oregon Restaurant & Lodging Association in 2018. It gives us great pleasure to see our employees develop. We empower them to make decisions based on their judgement to help guests. We work to minimize workplace issues and create a culture of respect, as well as provide coaching that drives behavior changes. It doesn’t matter what part of the operation they are involved in – all of them have one goal and that is to make guests happy. We have made it clear that our employees should be treated the same way we treat our guests. We try to understand who they are and what they want. We arrange trainings for our employees, take them to conferences around the country, arrange yearly trainings during slow seasons and on the job training as needed. We also provide cross-training; if anyone wants to try a new position, we give them the opportunity. We arrange lunch meetings with employees. It gives us opportunity to listen to them in informal settings. We try to create a sense of purpose by enforcing the idea that they are helping people who need a nice place to stay while they are traveling. It matters that they smile at guests – they are affecting the life of guests. When you look at the big picture, what their role is in the final product and who touches their product, you see how that type of communication creates motivation and that’s the key to engage our employees. We set clear expectations for our employees so they know what we expect and what we appreciate. Millennial and Gen Z workforces are different than Gen X or Boomers. To keep them attracted, we plan accordingly and make sure they are motivated and stay with us longer. Labor cost is the biggest expense in the hotel industry, and we need an efficient operation to satisfy guests. It’s a balance of cost and labor management to maintain efficiency. We listen to our employees and do our best to be there ourselves to understand the situation and what we can do to help them. We never lay off employees during slow seasons, which is a very common practice in the hotel industry. Instead, we cross train them and engage them in different renovation and improvement projects. Also, we have created culture for a flexible workplace. To ensure employees who are expecting can have peace of mind and make plans for childbirth, we let them know that they have guaranteed jobs when they return. We create flexible schedules or modified schedules to accommodate employees with babies or small children. Understanding the need of employees and treating them properly makes them trusted employees and a valuable asset for the companies. Wage benchmarking is important. We provide compensation which aligns to the market. In our history of companies, we are never late in paying our employees. That helps create trust with the employees. We also have several recognition programs such as the profit share program. If the company does well in a particular month and goes beyond target, we celebrate with our employees and provide some percentage of the profit. It creates motivation to do even better. In our companies, we offer free lunch, an employee-of-the-month recognition and review recognition programs. We take guest reviews very seriously. If we find good reviews, we recognize our employees. If it’s a negative one, then we work with them to understand and evaluate the situation as well as take actions accordingly. We accept every review as an opportunity to improve the properties. We include all of our employees in the management and decision- making process. We engage them to come up with solutions, and instead of implementing new processes, we ask in-house employees to come up with a plan. That creates a sense of ownership and responsibility and makes them feel connected with the company. Our goal is to give them the tools they need to make their job easier and rewarding. | MASUDUR KHAN AND TASLEMA SULTANA, SEASIDE LODGING / INTRO BY WENDY POPKIN About Masudur Khan (Managing Director of Seaside Lodging) and his wife Taslema Sultana (Managing Director of Haystack Lodgings) are the co-owners of 12 independent boutique hotels and one Choice hotel on Oregon Coast. Masudur (Chairman of Lifestyle Hotel BD Ltd.) also operates two independent boutique hotels in Bangladesh. Wendy Popkin is the Executive Director for ORLA’s Education Foundation (ORLAEF), a nonprofit foundation dedicated to supporting the educational and training needs of the hospitality industry. Wendy is a 30+-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.” OregonRLA.org/EdFoundation |
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8565 SW Salish Lane Suite 120 | Wilsonville, OR 97070-9633 | 503.682.4422 | 800.462.0619 | Info@OregonRLA.org
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8565 SW Salish Lane Suite 120 | Wilsonville, OR 97070-9633 | 503.682.4422 | 800.462.0619 | Info@OregonRLA.org
Site Map | Accessibility | Privacy Policy