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High School Culinary & Management Teams from Around the State Compete In TV-Style ProStart® Championships

3/6/2023

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ProStart culinary studentProStart culinary student cooking at the 2020 Championships
​Media Contact:
Lori Little
 
After Two-Year Hiatus, Oregon High School Culinary and Management Teams Return to Compete In Statewide Championships
 
WHAT
High school teams will compete in statewide culinary and management competitions at the Oregon Hospitality Foundation’s Oregon ProStart Championships. Culinary teams of four students prepare a 3-course gourmet meal in 60 minutes using only two butane burners and are evaluated by a team of professional chef judges. Five teams of four students will present their new restaurant concept to a panel of industry professionals in a simulated business exposition in the management competition. 
 
WHEN
Monday, March 13, 2023, 8:00am -2:00pm (Awards dinner 5-7:00pm); schedule is posted online at OregonRLA.org/championships
 
WHERE 
Salem Convention Center, 200 Commercial Street SE, Salem, Oregon 97301
 
WHY
To help high school students jump start culinary and hospitality careers, the Oregon Hospitality Foundation (OHF) supports educators and schools offering ProStart, a national career and technical education (CTE) curriculum and program developed by the National Restaurant Association Educational Foundation. Teaching culinary, teamwork, and management skills needed by restaurant, hospitality and foodservice employers, the Oregon ProStart Championships is the capstone of this two-year program, providing a public opportunity for students to showcase what they have learned.
 
Of the 40 Oregon high school programs, currently involving over 4,000 ProStart students, a total of 13 teams from 10 high schools will compete in this event. The culinary competition runs 10:00am -1:00pm where chef judges evaluate culinary teams on taste, presentation, knife skills, and teamwork.

The management competition runs from 1:15-2:15 p.m. where teams are evaluated on their concept, marketing strategies, menu, recipes and food costs, operations, and critical thinking skills.

Winners of both competitions will be announced at the awards dinner program starting at 5:00pm. Students vie for a share of thousands of dollars in scholarships and prizes, plus, state winners will compete in the National ProStart Invitational May 2-4, 2023, in Washington, D.C. 
 
Sponsoring organizations partnering with the Oregon Hospitality Foundation include: DoorDash, Bandon Dunes, Ecolab, McDonald Wholesale, The Grand Hotel in Salem, Salem Convention Center, Swire-Coca Cola, and Zwilling J.A. Henckels.
 
WHO
The following high schools / programs are scheduled to compete:
  • Crook County High School
  • Estacada High School
  • Liberty High School
  • McMinnville High School
  • North Medford High School
  • Salem CTEC
  • Sam Barlow High School
  • Seaside High School
  • Taft High School
  • Willamette High School


ABOUT
ProStart, one of the nation’s largest industry-supported career technical education (CTE) programs, teaches students lifetime skills such as communication, teamwork, time management, and professionalism while also imparting culinary skills that can help them achieve long term, successful careers in the foodservice and hospitality sector.

The Oregon Hospitality Foundation (OHF) was formed in 1992 as a 501(c)(3) nonprofit entity of the Oregon Restaurant & Lodging Association with a mission to support the workforce, educational, training, and philanthropic needs of Oregon’s hospitality industry. Its work is enabled by the generous support of partners, private donations, contracts, and grants. The foundation’s Board of Directors is comprised of respected industry professionals. 
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Industry of Opportunity

1/2/2020

 
Hospitality provides an industry of opportunity! Download the illustration here.

Workforce Programs are a Brewin’

10/1/2019

 
ORLA’s Education Foundation Savors Progress at a Steady Pace

“The way of progress is neither swift, nor easy” - Marie Curie

The hospitality industry may be behind others, such as healthcare, in terms of anticipating workforce challenges and creating a plan to address them.  However, with growing partner engagement, we are starting to see small but steady progress this year!

One notable achievement has been the ability of ORLAEF to hire a part-time ProStart and Foodservice Workforce Liaison. Irina Bakun’s focus is to assist culinary program teachers integrate foodservice/hospitality career awareness, experiences, and connections routinely into their teaching and activities. ORLAEF’s goal is to utilize Irina’s time and experience to work directly with districts, their teachers, and industry partners to help create clear pathways and opportunities for career exploration and employment. Funding came from a grant from the National Restaurant Association Educational Foundation. 

Other encouraging progress includes;

PORTLAND
ORLAEF’s partnership with Worksystems resulted in a pilot to use our industry’s guest service training curriculum with nine of its social service workforce training partners. The agency’s clients will learn valuable skills AND more about jobs in our industry.

OREGON COAST
Thanks to collaboration with the Oregon Coast Visitor’s Association, we have created a strong partnership with Northwest Oregon Works. The workforce development agency helped fund in-person training for prospective employees using AHLEI’s stackable credentials as well as current employees looking to upskill and advance their careers. Combined with a fall training effort, 74 industry certifications were earned.

SALEM AREA
ORLAEF is working in a pilot program with the area’s school districts, who support seven high school culinary training programs. Our joint goal is to build closer ties with local industry members and to create a model for productive and sustainable industry involvement with classes that focus on culinary and hospitality training.

RETENTION STUDY
We commissioned a best practices study with researchers from OSU’s Hospitality Management Program. Several Oregon businesses have implemented creative programs that have enhanced their employee retention. Watch the videos at Oregonrla.org/workforcepractices.

GUEST SERVICE GOLD ®
Since the training initiative’s launch, the course has been used by 1,833 individuals and resulted in 1,746 participants earning their Certified Guest Service Professional designation. To learn more about the course go to OregonGuestService.com.

SUPPORT
The leadership input and support from key partners who have contributed significant in-kind and cash resources has helped extend our reach via the programs above and also includes new industry training with food waste reduction. We are grateful to sponsors Travel Oregon, Sysco Portland, Vesta Hospitality, The Salem Convention Center, Metro, Curtis Restaurant Equipment, The Old Spaghetti Factory , and The Nines for their in-kind and monetary support as well as individual donors who have generously contributed monies.

Please consider helping us continue our work by becoming a sponsor, donating, and/or becoming involved with our school programs. | Wendy Popkin, ORLEF

“Progress means getting nearer to the place you want to be.” ― C.S. Lewis

Wendy Popkin is the Executive Director for ORLA’s Education Foundation (ORLAEF), a nonprofit foundation dedicated to supporting the educational and training needs of the hospitality industry. Wendy is a 30+-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.”  Oregonrla.org/EdFoundation


Addressing Workforce Challenges: New Ideas and Results!

7/1/2019

 
  Engage en·​gage | \ in-ˈgāj  , en-\transitive verb
  1: to offer (something…) as backing to a cause or aim… to expose to risk for the attainment or support of some end (Merriam-Webster)
 
WORKFORCE.  Whenever you hear this word now among our industry it seems attached to another word, “lack.” Lack of recruits. Lack of skills. Lack of commitment.

Is this situation hopeless? It may seem that way to those who have not yet engaged in the myriad of ways hospitality industry partners have become involved in addressing these ‘lack of’ challenges. A few examples of partnerships ORLAEF is involved with may be inspirational!

RECRUITING AND BUILDING A PIPELINE Oregon has more than 3,000 high school students involved with ProStart. Without industry involvement and encouragement to pursue foodservice careers, the result of these students’ experience in the two-year culinary and management program could be just the memory of a fun elective course and a personal skill-builder.  In many states, however, this foodservice career exploration program has become an effective pipeline for future employees.

How to engage? For example, Sysco Portland realized that its foodservice clients cannot succeed without a healthy workforce, and so have made supporting ProStart and other culinary training programs a top priority via sponsorship, mentorship, and scholarships! Learn more about their ideas by listening to a recent Boiled Down podcast, #22-The Future Workforce, at OregonRLA.org/podcast.

Engagement can take many forms. Think about an adult that inspired you, a teacher, an employer, a coach—today’s youth need mentors just as much, if not more, than previous generations. I asked Irina Bakun, a former ProStart student herself, culinary school graduate, and chef why she volunteered to mentor students who were planning to compete in our state competition. Her response was enlightening as she noted the positive effects not only for the students, but for herself.

“Working with high school students is exciting. They keep you on your feet, they really test your knowledge and communication methods. A surprising by-product is that mentoring helped me polish my training skills. From personal experience as a ProStart student on a team that had a mentor, I know firsthand that the more students are engaged with professionals the better they can understand the demands of a professional schedule, what working in a kitchen is like and the skills they will be expected to have when they leave the classroom and enter the restaurant industry. Working together can forge a meaningful bond that can create rewarding lifelong relationships,” Irina explained. “Recently, a student that I mentored three years ago called and asked for a reference. It was great to hear he was still cooking and fact that I was still on his radar and he wanted my opinion and support!”

BUILDING SKILLS “Hire for attitude, train for skill” is a popular adage. Perhaps it feels more challenging when the pipeline feels dry, however. Going to the source, worksource agencies that is, may help. Kristin and Drew Roslund, owners of the Overleaf Lodge & Spa, took a leadership role by engaging with ORLAEF and the Oregon Coast Visitors Association to create a pilot training program targeting to unemployed residents in Lincoln County. The program uses internationally accredited skill-building curriculum to help participants better qualify and prepare for work in the hospitality industry. Scholarships, funded through Travel Oregon, also pay for participants to earn their certifications as Certified Guest Service Professionals, one of our industry’s most important skills.

In Portland, Travel Portland is also seeking to take an active role in helping stakeholders with workforce challenges and invited ORLAEF to exhibit at a recent Opportunity Youth Job Fair. One result, thanks to funding from Worksystems, Inc. in Portland, is that 200 youth took ORLA’s food handler course and are now applying for jobs! Worksystems is also now committing to using the Guest Service Gold Tourism training curriculum for the hundreds of youth who are seeking skills and jobs that it serves.

INCREASING EMPLOYEE COMMITMENT Decreasing turnover can have a big effect on the bottom line. ORLAEF was curious about best practices being used in Oregon that were having a positive effective on employee satisfaction which tracked to increased commitment and retention. We commissioned OSU Hospitality Management Department’s research team to do a study to identify and interview companies that we're seeing results from innovative programs. These practices, captured via video interviews, are encouraging. Employee engagement tactics range from offering soft-side benefits, to supporting associate wellness programs, to nurturing a family-friendly company culture, to sharing leadership roles. Become inspired by viewing these videos at OregonRLA.org/workforcepractices.

Albert Einstein is widely known with the quote,“The definition of insanity is doing the same thing over and over again but expecting different results.” Tired of the hearing the same workforce “lack of” words? Engage with ORLA’s Education Foundation as we seek to support innovative solutions to our industry’s workforce challenges. | Wendy Popkin
 
Wendy Popkin is the Executive Director for ORLA’s Education Foundation (ORLAEF), a nonprofit foundation dedicated to supporting the educational and training needs of the hospitality industry. Wendy is a 30+-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.”  www.OregonRLA.org/EdFoundation

New Workforce Study

4/11/2019

 
Best Practices for Reducing Employee Turnover, an Oregon Perspective

The Bottom Line. Those are perhaps the three most powerful words in any industry, but especially in hospitality where profitability margins can be paper-thin. While competitive wage, insurance, and health costs seem uncontrollable, the cost of recruiting and training new employees due to turnover can be minimized. Turnover cost savings drop to the bottom line the same as increasing sales or prices. The strategy of focusing on employee retention rates can also have a longer-term effect on overall labor costs, and the increased capabilities that veteran employees provide can positively affect guest loyalty and therefore increased profitability.

Pay Now or Pay Later. “Those managers who understand the value of employee retention and structure their organizations’ compensation systems and management practices to reinforce retention will outperform the competition… Any company that is experiencing a high degree of turnover is incurring unnecessary financial costs as well as decreases in service quality and the quality of work life.” (The Cost of Turnover: Putting a Price on the Learning Curve, The Cornell Hotel and Restaurant Administration Quarterly, 2000) 

Ideas That Work. ORLA’s Education Foundation commissioned Oregon State University’s Hospitality Management department to conduct research to identify and highlight organizations in Oregon who have created innovative practices that have resulted in improved employee retention. The study’s format is user-friendly and is presented as a series of short video interviews with eight companies who recognized the need to transform their view of the company’s relationship with their employees. Take a look at the videos posted on ORLA’s website at OregonRLA.org/workforce.
 
Todd Montgomery M.B.A, the research project’s lead, explained that they discovered a key commonality among each employer, “Leaders implementing best practices realize the current labor market and trends are unsustainable. Adapt or die, literally.” While best practices highlighted in this study range from first year engagement tactics to experiential training, and data-driven employee culture that leverages technology to mentorship programs, there were several common threads recognized among the companies interviewed. Commonalities include;
  1. There was a recognized need to change human resource and management practices in order to increase retention.
  2. The organizations regarded employees as partners.
  3. Leaders realized that an employee who felt that they were treated well gave consistently better service to the organization’s customers.
  4. An effort was made to integrate perspective from outside the hospitality industry and was deemed valuable and essential in challenging and changing the organization’s status quo.  
  5. Managers expressed authentic concern and the desire to care for people, both their employees and their customers.
  6. In addition to profit goals, the organization was motivated to serve a higher purpose in its business and to operate their companies “the right way.” 
The Application. While all of this sounds intriguing, we recognize that the “Bottom Line” is how much money these types of practices can save. While interviewees in our study weren’t asked to share their own financial results for proprietary reasons, here’s a sample of what Cornell found in the study referenced above when turnover costs were calculated using Separation, Recruiting, Selection, Hiring, and Lost Productivity factors for the following positions:
Position
Hotel Front-Office Associate
Line Cook
Administrative Assistant
Gift Shop Clerk
Property 1
$5,688.03
$2,076.91
Property 2
$5,965.06

$7,568.01
​$3,386.25
These numbers represent the average cost of turnover by position for two different hotels. The costs associated with turnover were higher than previous estimates, taking into consideration training and lost productivity due to a learning curve.

We hope that you find our new work helpful as you consider your own operations and workforce challenges you may be facing. We welcome your comments as well as suggestions for other best practice research your organization would find valuable. Feel free to reach out via email at WPopkin@OregonRLA.org | Wendy Popkin 

Wendy Popkin is the Executive Director for ORLA’s Education Foundation (ORLAEF), a nonprofit foundation dedicated to supporting the educational and training needs of the hospitality industry. Wendy is a 32-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.” 

Willamette and South Salem Take Top Honors in 2019 ORLAEF ProStart Invitational

3/19/2019

 
Willamette H.S.
Willamette H.S. Culinary
Willamette H.S.
Willamette H.S. Culinary
South Salem H.S. Management Team
South Salem H.S. Management Team
South Salem H.S. Management Team
South Salem H.S. Management Team
Nine Schools Competed in Oregon Restaurant & Lodging Association Education Foundation’s Statewide Competition Showcasing the Hospitality Industry’s Future Chefs

The challenge for the student chefs was to prepare a three-course gourmet meal with only two butane burners in under an hour. Willamette High School pulled this off with excellence, taking first in the culinary competition at the ORLAEF ProStart Invitational, sponsored by Sysco Portland. South Salem High School placed first in the management competition, developing a concept for a new restaurant and presenting it to judges from the industry and post-secondary education.
 
Willamette High School’s winning menu included ricotta mascarpone quail egg ravioli, pan seared wild Sockeye salmon with a fish velouté sauce and rosemary Parmigiano-Reggiano polenta, and mascarpone vanilla bean panna cotta.

Both first place teams will head to the 2019 National ProStart Invitational® May 8-10, 2019, in Washington, D.C. on sponsorship from ORLAEF. These Oregon champions also receive a share of over $547,500 in scholarships from local and national culinary schools to help further their careers in the restaurant and foodservice industry. 

“It is with great pleasure Sysco Portland is once again the leading sponsor of the ORLAEF ProStart program,” said Bobbie McDonald, Vice President of Merchandising & Marketing at Sysco Portland. “These young culinarians from our state are building skills that are foundational to their careers in the hospitality industry. This year we are extremely excited to announce the additional support of honoring two students with a scholarship to help guide them on their culinary journey.”
  
Final results for the culinary competition:
  • First Place: Willamette High School
  • Second Place: McNary High School
  • Third Place: North Salem High School
  • Fourth Place: Seaside High School
  • Fifth Place: McMinnville High School
 
Final results for the management competition:
  • First Place: South Salem High School
  • Second Place: Century High School
  • Third Place: Willamette High School
 
Additional awards presented at the event:
  • Oregon ProStart Student of the Year – Shane Wilder, Willamette High School
  • Oregon ProStart Mentor of the Year – Irina Bakun, McNary High School
  • Oregon ProStart Teacher of the Year – Chef Laura Hofer, South Salem High School

Read More

2019 ProStart Invitational Judges & Volunteers

3/14/2019

 
A huge thank you to all the judges for this year's Oregon ProStart Invitational! They participate because they believe in these students, and want to celebrate their successes. 

2019 VOLUNTEERS

Eric Aebi, Ethos Hospitality
Dori Brattain, Bread & Salt Catering
Rachel Leo, The Leo Company
Angela Miles, Travel Salem
Pat Morrill, SAIF
Paul Paz, Waiters World
Tamara Roberts, Martin North
Pat Snyder, Industry Representative
Holly Stirnkorb, Metro
Anne Walton, Zena Learning Center
Students from Cascade Culinary Institute

2019 JUDGES
​

Hans Afshar, CEC, Bentleys Grill
Chris Allen, CEC, Food Services of America
Matthew Anderson, Ecolab
Matt Bennett, Sybaris Bistro
Ryan Bleibtrey, Sysco Portland
Barry Bowers , Pro Chefs Oregon
Kara Campuzano, Salem Convention Center
Michael Chamberlain-Torres, Hospitality by Torres, LLC
Soraida Cross, Bentleys Grill
Glenn Dettwiler, CEC, Le Mieux Foods
Andrew Farr, University Club of Portland
James Nowlan Fowler, Devil's Food Catering
Natalie Frajola, Pro Chefs Oregon
Treva Gambs, Gamberetti's
Seth Gruschow, Togather Restaurant Consultants
Sergio Gutierrez , Ecolab
Ken Henson, Pelican Brewing Company/Meridian Restaurant + Bar/Stimulus Bakery
Erik Jarvey, Ecolab
David Jenks, Sysco Portland
Kevin Jordan, Restaurant Professional
Josh Kolb, Ecolab
Sam La Duca, CHE, COCC - Cascade Culinary Institute
Douglas Lang, Oregon Health and Sciences University
Karen Malody, Culinary Options Consultancy
Tim McDonald, Food Services of America
Steve Moore, Philadelphia's Steaks & Hoagies
Ken Narcavage, Oregon Culinary Institute
Dennis Prime, Sysco Portland
Rex Robertson, Little Lois Cafe
Janel Rupp, CFSP, Performance Reps NW
Cory Schreiber, CEC, Sysco Portland
Thomas Semke, Newport Meat Pacific NW
Jay Skowron, Hospitality Defender, LLC
Samuel T. Spencer, CEC, American Culinary Federation
Mark Swenson, Shepherd's Grain
Jordan Snyder, Gecko Hospitality
David Trask, COCC- Cascade Culinary Institute
Randy Torres, CEC, Oregon Coast Culinary Institute
Brian von Eggers, CEC, American Culinary Federation
​Chad Warneke, Sysco Portland
Laura Williams, CEC, Oregon Coast Culinary Institute
Justin Wilson, Newport Meat Pacific NW
Eric Wynkoop, Rouxbe
Anjali Wynkoop , Oregon Culinary Institute

​Oregon ProStart Culinary Championships Past Winners

3/1/2019

 
High school culinary teams of four prepare a three-course gourmet meal in 60 minutes in front of a crowd using only two butane burners and without access to running water or electricity. Management teams develop a concept for a new restaurant and present it to judges from industry and post-secondary education. ​This ProStart competition is the capstone of the two-year program, providing a public opportunity for students to showcase what they have learned. ProStart is a national career and technical education curriculum and program developed by the National Restaurant Association Educational Foundation (NRAEF).
 
Past State Champions:
2019: Willamette High School (culinary); South Salem High School (management)
2018: Willamette High School (culinary); Bend High School (management)
2017: McMinnville High School
2016: South Salem High School
2015: South Salem High School
2014: Seaside High School
2013: Seaside High School
2012: South Salem 
2011: Bend High School
2010: Bend High School
2009: South Salem High School
2008: South Salem High School
2007: Willamette High School
2006: Bend High School
2005: Yoncalla High School
2004: Willamette High School
2003: Taft High School
2002: Taft High School
2001: David Douglas High School
Highlights from the 2018 ORLAEF ProStart Invitational:

Ten High School Culinary Teams to Compete in 2019 Invitational

2/5/2019

 
High school teams from around the state will compete in statewide culinary and management competitions at Oregon Restaurant & Lodging Association Educational Foundation’s 2019 ORLAEF ProStart Invitational, sponsored by Sysco. Culinary students prepare a three-course gourmet meal in 60 minutes in front of a crowd using only two butane burners, without access to running water or electricity. Management teams will develop a restaurant concept and present to a panel of judges at a simulated business exposition in the management competition. 

2019 INVITATIONAL TEAMS:

Century High School, Hillsboro
Teacher: Kristi Moe
Mentor: Keith Folkestad, Old Spaghetti Factory
Culinary Team: Lauryn Richardson, Markus Cadiz, Maliya Saephanh, Marvin Madarang, Bethany Gold
Management Team: Marc Velicaria, Damon Latimer-Marquez, Anthonette Molo

Crook County High School, Prineville
Teacher: Macy Hagensee
Mentor: Doug McFarland, Brasada Ranch
Culinary Team: Tabitha Post, Samantha Bond, Mackenzie Sutherlin, Carlos Vaca, Hayden Benson

McMinnville High School, McMinnville
Teacher: Krista Carpino
Culinary Team: Bryan Lara-Barragan, Harper Eacret, Finn Reuter, Melea Wilder, Ryan Bebout
Management Team: McKenna Carlson, Ricardo Morales, Ailie Johnson

McNary High School, Keizer
Teacher: Wendy Bennett
Mentors: Irina Bakun, former ProStart student and Austin Stinson, Sybaris
Culinary Team: Madelyn Hurst, Rebecca Hall, Isaac Mallery 

Newberg High School, Newberg
Teacher: Jane Eilert
Mentor: Val Daniel, Newberg School District Nutritional Services
Culinary Team: Rohan Hansen, Aiden Hansen, Sean Vriese, Jadon Lutz, Calista Mault
Management Team: Payton Madarieta, Donovan Lewis

North Salem High School, Salem
Teacher: Maryann Davis
Mentor: Alejandro Hernandez
Culinary Team: Ester Angulo, Melissa Salgado, Ashley Smith, Carmen Guerro, Josh Black

Seaside High School, Seaside
Teacher: Chelsea Archibald
Mentor: John Newman, Newmans 988 and Geoff Gunn, Pacific Way Café
Culinary Team: Gavin Meyer, Mason Shamion, Cyrus Knox, Luis Moreno, Shelby Rhodes

South Salem High School, Salem
Teacher: Laura Hofer
Culinary Team: Kristen Derting, Helen Taylor, Max Rock, Anthony Salisbury
Management Team: Samantha Martin, Connor Richman, Malachai Carter

Willamette High School, Eugene
Teacher: Martha Humphreys
Mentor: Cole Barnhardt, former ProStart student
Culinary Team: Shane Wilder, Logan Weller, Samantha Thompson, Makayla Schweitzer
Management Team: Jessica Barnhardt, Miriam Gutierrez, Taylor Woolett, Makenzie Crawford, Kacie Padilla

For more information, visit the ProStart Invitational page. If you'd like to volunteer at the event and be a judge, complete the application form or contact Wendy Popkin for more information.

Perceptions of the Restaurant Industry

1/1/2019

 

Restaurant Jobs Prepare People for Career Success

1/1/2019

 

ProStart Teacher's Education Session Fall 2018 Resources

11/30/2018

 
In November 2018 Metro's Sustainability and Food Waste team gave a presentation to ProStart teachers on food systems, food waste and climate change. Click the links to access the Metro Sustainability curriculum, presentation and additional resources.
​
  • Making the connection – powerpoint slides from Metro presentation
  • ProStart resource posters on Water, Land, Fuel
  • Food Waste Sustainability Lesson Plan
  • Worksheet–Plan, Shop, Chop!
  • Worksheet–Plan, Shop, Chop-Plan Your Own Menu
  • Food Waste Hierarchy
  • Banana Growing
  • Banana Packing
  • Banana Ripening
  • Banana Transporting
  • Banana Treating

Questions? Contact Wendy Popkin, Executive Director, ORLA Education Foundation, at 971.224.1505.

Judging Interest Form: ProStart Invitational

10/19/2018

 
Thank you for your interest in becoming a judge for ORLAEF’s ProStart Invitational, sponsored by Sysco, on Monday, March 18, 2019 at the Salem Convention Center. We appreciate your support.

The event work is demanding but inspiring. Many judges and volunteers return every year because it is so exciting to be part of the day’s energy, and to witness the results of our students four months of hard work. Truly amazing!

Time Commitment
  • Actively participate in a one-hour teleconference training call
  • Thoroughly review rules and category rubrics, including: 
    • Sample scoresheet for the culinary competition 
    • Sample scoresheet for the management competition 
  • Participate at the competition on Monday, March 18, from approximately 7:30 a.m. - 5:00 p.m. and commit to providing positive, constructive feedback to our students in-line with the competition rules.

Please complete the form below and type in N/A where answers do not apply. Thank you, we appreciate your support!

Wendy Popkin, Executive Director, ORLA Education Foundation.
​WPopkin@OregonRLA.org, 971-224-1505
Picture
Picture
    Type N/A if not applicable
    Type N/A if not applicable
    Type N/A if not applicable
    Type N/A if not applicable
    There are two categories of competition, Culinary and Management.
    Culinary Judging Categories:
    • Product Check-in: includes temperature checks, packing, storage, labeling, accuracy
    • Team Presentation: includes work skills, teamwork and communication, proper cooking methods and knife usage, degree of difficulty
    • Safety and Sanitation: throughout entire preparation, cooking and clean-up process
    • Product Taste Starter: includes appearance, balance, portion, degree of difficulty, taste
    • Product Taste Entrée: includes appearance, balance, portion, degree of difficulty, taste
    • Product Taste Dessert: includes appearance, balance, portion, degree of difficulty, taste
    • Menu Presentation: includes format, recipe structure, presentation, costing, pricing, source acknowledgement

    Please note: Menu and Recipe Presentation is the one category that is  judged prior to the competition. The process takes approximately 12 hours of time and needs to be completed between 3/4-3/15/19. Menu judges do not need to commit to attending the competition, though they are welcome to visit or judge another category on-site.

    Management Judging Categories:
    • Concept: includes description, SWOT, presentation skills​
    • Menu and Costing: includes description, photos, concept, poster
    • Marketing: includes concept match, ROI, budgets, creativity, presentation skills
    • Critical Thinking: includes teamwork, presentation, ability to problem solve, depth of knowledge when presented spontaneous questions
    • Operations: includes layout and floor plan, décor, organization chart, presentation
Submit

Empowering Guest Service

10/8/2018

 
GSG Picture
Valuable Training for Recruitment and Retention

“When we play a game, we always ask the questions ‘What are the rules?’ and ‘How can I win…?’ When employees are asking these questions and the questions are not answered for them up front, they can become frustrated and upset because they do not know how to win at their job.” - Joe Lipham, Training Account Manager, Signature Worldwide

The power of training has been proven to help attract and keep good employees in this very competitive employment market. Clearly, despite varying levels of passion for the job, nobody goes to work hoping to look stupid and fail. 

Skill needs vary by job within each organization and necessitate specialized instruction. However, what is the one common skill that all hospitality employees need to feel comfortable in their role? Universally, experts agree that a company that focuses on teaching and empowering its associates to provide excellent guest service not only is more successful at gaining and keeping loyal customers but also more successful at attracting and retaining its employees. Standards are set high and employees are trained and empowered to deliver. Happy associates, who treat each other well, tend to create happy guests and help create a positive and rewarding work environment. 

​"A culture of high standards is protective of all the 'invisible' but crucial work that goes on in every company," writes Amazon founder Jeff Bezos, it’s the “work that gets done when no one is watching. In a high standards culture, doing that work well is its own reward..." 


Bezos also notes that to build and maintain a culture of high standards, there are four critical elements; “they are teachable, they are domain-specific, you must recognize them, and you must explicitly coach realistic scope."

​
CREATING AND EVALUATING A TOOL
I have been proud to be a partner in Oregon’s statewide initiative to build a guest service curriculum that incorporated those four elements, via the support of Travel Oregon and the American Hotel & Lodging Educational Institute (AHLEI). 

Our goal in creating Guest Service Gold Tourism: Oregon Edition, which awards the internationally-accredited credential Certified Guest Service Professional (CGSP) upon successful completion, was to provide a tool that offered a common language and teachable principles specific to challenges employees in Oregon’s hospitality industry face.

The effort has been a bit of a case study for us all, as I now realize students’, managers’, and trainers’ feedback all support the theory of the value of training and its secondary benefits overall. Here’s what we’ve learned:

From Students:
  • “I always have loads of fun whenever I get a chance to learn something new…”
  • “Good training. A useful vehicle for reminding myself of my weak areas and reinforcing my strengths.”
  • “In addition to learning many tools for providing service, I loved being able to interact with employees in other departments as well as our managers during the training.”
  • “(I appreciated the Service Recovery Principle) because I have a tendency to panic when people are upset and now I have a better toolkit for dealing with that.”

From Managers and Owners:
  • “….For me as a GM, I was very pleased to find a program that all staff could participate in regardless of the department or what position they worked….I believe it helped boost morale. The training was well received…the feedback I got was the employees really felt like they learned something,” Martin Alletson, GM, Driftwood Shores
  • “….As an owner and a chef, I can tell you that usually we say we are too busy to train or it is too expensive, but this training will pay for itself. The feedback from the team was off the charts and everyone found it to be time well spent,” Brian Williams, Owner/Chef, Big Waves Café

From Our Trainers:
  • “While working with the National Forest Service, some of the greatest breakthroughs came from people realizing they weren’t alone and that the same challenges happen to their colleagues in other departments,” Thomas Moser

TAPPING ADDITIONAL TOOLS
Preparing employees about what to expect in their roles is a skill and confidence builder. Many accommodation and foodservice businesses use online courses, such as the internationally-accredited courses offered by AHLEI. Line-level position curriculum includes Certified Front Desk Representative, Certified Restaurant Server, Certified Kitchen Cook, Certified Guestroom Attendant, and Certified Maintenance Employee. Supervisory courses are also available; learn more about their tools at AHLEI.org/certifications.

“According to Canadian tourism and hospitality HR association Go2HR, around 40 percent of employees who do not receive adequate training end up leaving their post within a year.” - Entrepreneur Magazine/ Stephen Maclaren, Head of Regional Sales Employee Benefits, Al Futtaim Willis

While there is certainly intense competition for employees, perhaps considering increasing training opportunities can help you better recruit and retain staff. If you think our guest service training tool can assist in your efforts, please visit OregonGuestService.com and feel free to contact me with any questions. | Wendy Popkin

Wendy Popkin is the Executive Director for ORLA’s Education Foundation (ORLAEF), a nonprofit foundation dedicated to supporting the educational and training needs of the hospitality industry. Wendy is a 32-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.” 

Workforce 2.0

7/24/2018

 
Best Practices and Tools for Recruiting and Retaining Employees

Here’s the good news: year over year, 2016 to 2017, the hospitality industry ranked second for job growth in Oregon at a rate of 3.9 percent. The challenge: how do we fill the 210,000 jobs we have?

With Oregon unemployment at a historic low of 4.1 percent, everyone is lamenting about the difficulty in finding employees. March’s 2018 Oregon Economic and Revenue Forecast notes that “…the tight labor market is resulting in faster wage gains here in Oregon than in the typical state.” Business owners expressed concern about recent legislation to increase minimum wage, but many have told me they are now offering above minimum wage in competitive attempts to attract workers. 

Retention Trouble
Nationwide, an almost unbelievable and very disheartening and expensive fact - 72.5 percent of people left their foodservice or hospitality positions in 2017. While we struggle with the high cost of hiring associates, the conversation is also turning to the high cost of losing employees. Training time, costly product and customer service mistakes, and overtime paid to cover unfilled positions are direct hits to the bottom line.

I was fascinated to find a Turnover Cost Calculator with a shocking example. For a business that had 150 employees, and a turnover rate of ‘only’ 11 percent, a reduction in turnover of 20 percent would save an estimated $313,000 annually in training and opportunity costs. Check it out and use this template to estimate your own potential savings: bit.ly/TurnoverCostCalculate.

Emerging Best Practices Addressing the Employment Challenge
While some managers interpret that the current generation lacks a focus on and commitment to employment and loyalty, others are finding creative and successful ways to help fill positions and reduce turnover by addressing the priorities of today’s employee. 

I think Jack Altman, CEO of Lattice, summed it up well when he wrote “Younger workers… prioritize things like personal growth and career opportunity over income and job security. Giving your employees authentic opportunities for growth is something you have to build into the fabric of your company.” You can read more at bit.ly/2sHIfee.

Interpretation. We, as an industry, can find ROI in nurturing employees’ values to attract and retain them by offering pathways and assistance to help them meet their goals.  One way to do this is via education and training. 
“Train people well enough so they can leave, treat people well enough so they don’t want to.” - Richard Branson

There is growing proof that this approach is working, and that the investment pays off. CNBC does a nice round-up at http://cnb.cx/2JFBt2i where they note;
  • “College tuition assistance programs are one of the most successful tactics for getting employees to stick around. Starbucks has found that education benefits kept baristas behind the counter longer… employees enrolled in its college program were 1.5 times more likely to stay with the brand and are being promoted at 2.5 times the rate of those that are not enrolled.”
  • McDonalds is slashing eligibility requirements and more than tripling its benefit. "We know that people stay with us longer when they participate in these programs," says Rob Lauber, chief learning officer at McDonald’s... "And people that stay longer deliver a better customer experience for us."
Though these large-scale programs may seem out of reach to smaller operators, the concept can be replicated by following the type of advice advocated by Jack Altman. 
  • When promoting your positions, illustrate a pathway for growth within your organization as well as the industry. Chipotle does a great job with this concept, see an example at Careers.chipotle.com/career-path. For foodservice operators, the National Restaurant Educational Foundation offers a great interactive tool at Careerpath.chooserestaurants.org. The American Hotel & Lodging Association Educational Foundation also features a helpful resource at bit.ly/WorldofOpportunity. 
  • You can help potential applicants understand what they will learn and how the experience can be applicable to other job and life goals even if they don’t express a desire to stay in the industry. Needs ideas? I had fun searching for ‘Skills I Learned from my Restaurant / Hospitality Job” where I found pages ranging from a sarcastic but authentic testimonial at bit.ly/2l2Splj to thoughtful reflection at  bit.ly/15FoodServiceSkillsForLife to a more academic approach at  bit.ly/HospitalityLifeSkills. Also consider sharing testimonials from past employees about the value of their experience with you.
  • Build a relationship with your local community college or university and consider offering tuition assistance. You can find your area’s state schools offering at bit.ly/OregonCollegeTrainingPrograms. They are also experts at helping your employees find and follow a career path with resources such as MyPathcareers.org. By building these relationships you can also help your employees discover resources that include GED assistance to basic skills tutoring, as well as potential financial assistance. This type of support is a proven valuable recruitment and retention tool!
  • Offer and potentially fund skills-based training to help employees join and advance within your organization. Affordable and internationally accredited online courses for line employees such as restaurant server, front desk representative, kitchen cook, housekeeping attendant, and security office are offered via the American Hotel & Lodging Educational Foundation at ahlei.org/Certifications/Line-Employees. Remember the Oregon-customized guest service class is available at OregonGuestService.com.

More Tools on the Horizon!
ORLA’s Education Foundation partnered with the Oregon Coast Visitors Association and the owners of the Overleaf Lodge & Spa, Kristin and Drew Roslund, this year to secure grants from Travel Oregon and the Siletz Tribal Charitable Contribution Fund. Funds awarded were used to pilot a workforce development program in Waldport. The target was recruitment and retention via a program that offered free skills-based certifications. 

From this effort we developed an encouraging relationship with enthusiastic partners at WorkSource Oregon in Lincoln County. WorkSource Oregon is a network of public and private partners who work together to “effectively respond to workforce challenges through high-quality services to individuals and business, resulting in job attainment, retention, and advancement.” They are the agencies most in touch with untapped populations who could help fill those 210,000 jobs and provide critical support for both the employee and employer in that effort.

Our next step is to expand our partnerships and phase-in a more comprehensive program. We believe the model has potential to replicate throughout the state, and our hope would be to leverage available state and federal training funds and Oregon Employment Department staff expertise to help serve industry’s workforce needs. An unexpected benefit was learning about the resources WorkSource offers to our employees, previously unknown to most of us! These include funding and staff support for employees such as uniform purchase, housing and transportation vouchers, and skills and mental health counseling.

We are encouraged by the potential to offer hospitality business partners more active assistance with our industry’s workforce challenge and our organizations will be providing regular updates and resources. | Wendy Popkin, ORLAEF

Wendy Popkin is the Executive Director for ORLA’s Education Foundation (ORLAEF), a nonprofit foundation dedicated to supporting the educational and training needs of the hospitality industry. Wendy is a 32-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.” 
​

2018 ORLAEF ProStart Invitational Winners

5/1/2018

 
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Congratulations to Bend High School and Willamette High School for taking first place in the management and culinary competitions, respectively, at the 2018 ORLAEF ProStart Invitational! See photos from the event.

Top placing teams in each category, culinary and management, received a share of the $675,000 in scholarships awarded. First place teams earned a spot at National ProStart Invitational where Willamette H.S. culinary team placed 6th out of 48 and Bend H.S. management team scored 26th out of 46!  

Results for the 2018 ORLAEF ProStart Invitational in Salem, Oregon:

Management Competition
  • 1st place - Bend H.S.
  • 2nd place - South Salem H.S.
  • 3rd place - McMinnville H.S.

Culinary Competition 
  • 1st place - Willamette H.S.
  • 2nd place - Bend H.S.
  • 3rd place - McMinnville H.S.

Additional Awards
  • Foster Farms Student of the Year - Cole Barnhardt, Willamette High School
  • Teacher of the Year - Sheri Carson, Roseburg High School
  • Mentor of the Year - Doug MacFarland, Brasada Ranch, Crook County High School

The event is produced by ORLA’s Education Foundation and made possible by the generous contributions of the sponsors:
  • Title Sponsor: Sysco
  • Major Sponsor: OCI
  • Champion Sponsors: Bentley’s Grill, The Old Spaghetti Factory
  • Student Star Sponsor: Foster Farms
  • School Sponsor: Togather Restaurant Consultants
  • Product Sponsors: ECOLAB, Farmer Brothers
  • In-Kind Sponsors: Johnson Controls, The Grand Hotel, Hampton Inn by Hilton, Phoenix Inn, Salem Convention Center.

Oregon ProStart News

4/3/2018

 
  • Video - 2018 Oregon ProStart: Willamette High School
    Foster Farms, 4/5/18​
  • Video - 2018 Oregon ProStart: Bend High School
  • Foster Farms, 4/4/18
  • ​Video - 2018 Oregon ProStart: McMinnville High School
  • Foster Farms, 4/3/18
  • Oregon ProStart shows off the state’s best young culinary talent
    Foster Farms, 4/3/18​
  • Roseburg High School culinary teacher awarded by industry association
    The News-Review, 3/31/18
  • Willamette High School culinary team wins state championship, headed to nationals in April
    The Register-Guard, 3/19/18
  • Bend H.S. culinary management team tops in the state
    KTVZ 21, 3/19/18
  • Roseburg students participate in culinary competition
    The News-Review, 3/17/18 
  • Pendleton’s education foundation announce grant awards
    East Oregonian, 3/16/18
  • South Salem grad Ryan Toepfer heads to world-class San Francisco restaurant Quince
    Statesman Journal, 2/22/18
  • ​​Bend H.S. student awarded Oregon Culinary Student of the Year 
    Foster Farms, 2/21/17
  • Willamette H.S. culinary team takes fifth at state contest
    The Register-Guard, 2/21/17
  • Mac High wins state cooking competition  
    News Register, 2/20/17
  • McMinnville wins Oregon state culinary title
    Statesman Journal, 2/19/17
  • NHS culinary team preps for state 
    The Newberg Graphic, 2/15/17
  • Salem high schools' menus set for culinary competition
    Statesman Journal, 2/14/17
  • Willamette H.S. culinary team feels the heat as statewide cook-off contest nears 
    The Register-Guard, 2/11/17
  • How a slippery fish leads to culinary excellence 
    Foster Farms, 2/10/17​

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